# Director, Strategic Finance - CX and Product Ops

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** New York, NY, San Francisco, CA
**Role:** Finance & Accounting
**Salary:** $180k – $300k/yr
**Experience:** 10+ years
**Skills:** Financial Modeling, SaaS Metrics, Anaplan, Salesforce, SQL, FP&A, Headcount Planning, Unit Economics, Nrr, Grr
**Posted:** 2026-05-15

> Leads financial strategy for CX and Product Ops, owning forecasting, modeling, targets, and investment analysis. Partners with leadership, builds finance team, requires 10+ years strategic finance experience in high-growth tech with SaaS economics expertise.

## Job Description

## What you will do

- Own the CX & ProdOps relationship on behalf of Finance, and serve as a trusted, strategic thought partner to the leadership of both orgs.
- Set ambitious and achievable targets for the CX & ProdOps organizations in partnership with senior leadership, translating company-level priorities into clear, measurable goals.
- Develop a greater depth of understanding around CX & ProdOps efficiency metrics, and build accurate financial forecasts that enable Rippling to operate at a public-company cadence and inform executive and Board-level decision making.
- Evaluate new strategic initiatives—such as new service models, pricing packages, product launches, and AI capabilities—through rigorous financial modeling and scenario analysis.
- Lead recurring CX & ProdOps Strategic Finance forums, including monthly business reviews, quarterly planning cycles, and materials for executive and Board audiences.
- Partner with Revenue Operations and Data & Analytics to develop dashboards that track performance against plan and surface actionable insights for senior leaders.
- Build, lead, and develop a high-performing team of finance professionals, setting a high bar for analytical rigor, ownership, and impact while coaching future leaders.

## What you will need

- 10+ years of experience in strategic finance, FP&A, investment banking, or private equity, with meaningful time spent at a high-growth technology company.
- **Expert-level financial modeling and analytical skills**, with a demonstrated track record of owning complex operating and headcount models.
- Deep understanding of **SaaS customer economics**—including NRR, GRR, churn drivers, expansion motions, and cost-to-serve.
- Direct experience supporting Implementation, Technical Account Management, Support or Product Operations organizations is strongly preferred.
- Demonstrated ability to synthesize large, complex datasets into clear insights and actionable recommendations for senior leaders.
- Proven ability to operate at a senior level with significant independence, managing multiple large workstreams and driving outcomes through cross-functional influence rather than authority.
- Strong people leadership experience, including building and developing high-performing teams and raising the analytical bar across an organization.
- Excellent communication and executive presence, with the ability to present clearly and credibly to C-suite and Board-level audiences.
- Experience in a public company or public-company–ready environment is a plus.
- Experience with financial planning tools (**e.g. Anaplan**), **Salesforce** and **SQL** are a plus.

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