# Senior Customer Success Manager

**Company:** [Alloy](https://hotfix.jobs/companies/alloy)
**Location:** Washington, DC, Denver, CO
**Role:** Customer Success
**Salary:** $115k – $167k/yr
**Experience:** 3+ years
**Skills:** SaaS, Customer Success, Analytics, Project Management, Consultative Selling, Relationship Management, Onboarding, Business Value Reviews, Data Analysis, Voice Of The Customer
**Posted:** 2026-04-23

> Senior Customer Success Manager manages a portfolio of 10-20 mid-market and enterprise SaaS customers, driving onboarding, renewals, expansions, and measurable outcomes through analytical problem-solving and cross-functional collaboration. Requires 3+ years in customer success or consulting with strong consultative skills.

## Job Description

## What You Will Do

- Manage a portfolio of ~10–20 Mid-Market and Enterprise customers, serving as the primary point of contact from onboarding through renewal and growth.
- Support stakeholders from day-to-day users to VP-level leaders to achieve fast, measurable outcomes with Alloy.ai
- Act as the primary point of contact for assigned customers from kickoff through and including renewal.
- Collaborate with customers to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships.
- Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams to ensure reporting and data are accurate and align with customer objectives.
- Deliver against valuable short term objectives and keep new and ongoing projects on track.
- Surface and drive expansion opportunities with existing customers through a consultative mindset in partnership with Sales and the Executive team.
- Work with a group of “core users” through relationship management, training and support, to make Alloy.ai a trusted and integral part of the customer’s regular course of business.
- Conduct business value reviews to grow and retain the book of business.
- Execute and present value-driving analysis in Alloy.ai and, in collaboration with users, turn these into repeatable processes at customer organizations.
- Act as the internal “voice of the customer”, gathering and prioritizing user feedback, translating ideas and obstacles into actionable, engineering-friendly development requests.
- Work cross-functionally to partner on product and marketing initiatives as well as help drive scale as our business grows.

## What We Are Looking For

- 3+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
- Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives.
- Demonstrated senior selling skills within consultative projects
- Superior academic record in a quantitative field.
- Outstanding project management, organization, work ethic.
- Highly motivated, self-directed, team player.
- Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring.
- Ownership mindset demonstrating drive, initiative, energy and a sense of urgency.
- Able to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution

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