# Senior IT Support Associate

**Company:** [Attentive](https://hotfix.jobs/companies/attentive)
**Location:** New York, NY
**Role:** IT Support
**Salary:** $100k – $125k/yr
**Experience:** 4+ years
**Skills:** It Support, macOS, Zoom, Av Systems, Networking, Okta, Google Workspace, Jira, Slack, Jamf, Intune, Zapier, Jira Service Management
**Posted:** 2026-07-06

> Serve as the primary on-site IT contact for the New York City office, providing frontline hardware, AV, network, and access support while owning asset management, ticket resolution, and contributing to IT roadmap initiatives and process improvements.

## Job Description

## What You’ll Accomplish
- Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues
- Resolve support tickets in Jira Service Management promptly, meeting SLA targets
- Unblock users who are looking to get the most out of our enterprise productivity tech stack, with great technical advice, partnership, and configuration changes
- Ensure 100% on-time laptop delivery and provide hands-on support for employee life cycles
- Manage asset workflows - process hardware returns, maintain inventory, and handle e-waste
- Participate in weekly sprint planning, owning 1-2 sprint tasks per cycle
- Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams
- Keep tickets and documentation current to ensure visibility and cross-team alignment
- Identify and drive process improvements to increase team efficiency and user satisfaction

## Your Expertise
- 4-5+ years of IT Support experience. Ideally in a hybrid or remote-first environment
- Strong troubleshooting skills across macOS hardware, Zoom - AV systems, and networking
- Proven track record of execution and ownership—you take initiative and follow through
- Confident being the on-site point of contact, with strong communication and collaboration skills
- Ability to effectively collaborate with West Coast IT peers, ensuring alignment across time zones and seamless end-user support
- Experience with Okta, Google workspace Admin, Jira, Slack, and MDM tools such as Jamf and Intune
- Experience with automation, low-code, or vibe coding platforms (Zapier, Claude Code, Codex, Replit, etc.)
- Ability to stay composed and effective in a fast-paced environment

## Compensation
The US base salary range for this full-time position is $100,000 - $125,000 annually + equity + benefits

## Similar roles

- [Technology Operations Lead](https://hotfix.jobs/jobs/b6a4309c-2a2e-46d6-9456-1a242e832b07) - Mercor - San Francisco, CA - $100k – $200k/yr
- [Senior Manager, IT Implementation](https://hotfix.jobs/jobs/8a6a8947-f176-47da-afb4-c345b6d24f00) - Rippling - Austin, TX - $100k – $196k/yr
- [Senior Financial Analyst](https://hotfix.jobs/jobs/72e144d7-2168-43b2-b468-70ab4841cd03) - Hinge Health - San Francisco, CA - $101k – $151k/yr
- [Sr Information Systems Engineer](https://hotfix.jobs/jobs/8967dc20-3499-4478-974f-a4a2b4b6e4d7) - Cribl - Remote - $99k – $156k/yr
- [Senior Systems Administrator](https://hotfix.jobs/jobs/242f1511-0c21-4f43-aa05-db6922e352fc) - Shield AI - Dallas, TX - $97k – $140k/yr

**Apply:** https://hotfix.jobs/jobs/9c75572b-d910-4e5d-bfe9-9fc7385da77d
**Canonical:** https://hotfix.jobs/jobs/9c75572b-d910-4e5d-bfe9-9fc7385da77d