# Client Value Partner - Public Sector

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Celonis, Process Mining, Process Intelligence Graph, Artificial Intelligence, Change Management, Program Management, Project Management, Process Re-Engineering, Executive Communication, Customer Success, Strategy Consulting, Value Engineering, Center Of Excellence, Public Sector, Advisory Boards
**Posted:** 2026-08-13

> Leads strategic Public Sector customer relationships and large-scale transformation programs, owning value realization, adoption, executive engagement, and cross-functional delivery. Requires at least 10 years of relevant experience, strong consulting and change management expertise, and the ability to influence senior stakeholders.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed by leveraging global cross-functional Celonis teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

### Driving Customer Value
- Own the end-to-end customer value journey.
- Influence key customer stakeholders through executive communication, product knowledge, and industry and domain expertise.
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Resolve customer escalations by orchestrating internal teams efficiently and effectively.
- Internalize the customer's strategy and targets and align Celonis delivery to that strategy, ensuring support for business-critical problems.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and achievement of usage and adoption targets.

### Community Building and Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Establish structured feedback loops to gather insights and improve products and services.
- Act as the voice of the customer within the company, aligning product development and service offerings with industry needs and customer feedback.
- Collaborate with the customer advocacy team on advocacy strategies.
- Drive customer presence and sponsorship at key Celonis and industry events.
- Represent Celonis at conferences and webinars and through published thought leadership.
- Collaborate on innovation and new asset development in specific domains.
- Contribute to playbooks, resources, and tools for the value engineering team.

## Requirements
- Minimum **10 years** of relevant customer success, strategy consulting, or related experience within the Public Sector.
- Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and persuade through data, facts, and confidence.
- Ability to work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Natural, consultative approach when engaging with senior executives.
- Strong team player who inspires teams through a patient and entrepreneurial leadership style.
- Project management skills, including the ability to organize and manage multiple workstreams.
- Strong communication skills.
- Self-motivated and proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.

## Compensation and Benefits
- Total compensation includes base salary, bonus, equity, and benefits.
- Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
- Inclusive parental leave policy with 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers.
- Flexible hybrid work model, unlimited PTO in applicable regions, and generous global PTO.
- Learning and development through a 70-20-10 framework, mentorship programs, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid time off for annual Impact Days supporting community and environmental causes.
- Inclusion Think Tank and annual Inclusion Days.

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