# Associate Principal, Partner Success (Care Partnerships)

**Company:** [Headway](https://hotfix.jobs/companies/headway)
**Location:** Remote
**Role:** Account Management
**Salary:** $120k – $190k/yr
**Experience:** 7+ years
**Skills:** Customer Success, Healthcare, Health Systems, Provider Economics, Relationship Management, Data Analysis, Cross-Functional Collaboration, Strategic Partnerships, Executive Relationship Management, Operations Management
**Posted:** 2026-05-22

> Manage and grow strategic partnerships with health systems and care providers, ensuring partner satisfaction while identifying expansion opportunities through data insights and cross-functional collaboration.

## Job Description

## Responsibilities

- Be responsible for the happiness of our care partners
- Manage executive steering committees and serve as the face of Headway
- Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
- Leverage data to generate insights and identify new opportunities for partnership growth
- Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

## Requirements

- Minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
- Deep exposure to health system or provider group models and economics
- Relationship builder who forges meaningful bonds across all levels of an organization
- Thrive in ambiguity and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
- Operationally excellent, able to manage multiple high impact customers and large volume of moving pieces
- Seek an environment that fosters individual growth through open-feedback and high-autonomy
- Motivated by the opportunity to face off against access to mental healthcare

## Nice-to-Haves / Benefits

- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays + Holiday Break (Dec 25-31)
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
- Discretionary bonuses and/or commission

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