# IT Manager

**Company:** [Pave](https://hotfix.jobs/companies/pave)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $144k – $180k/yr
**Experience:** 6+ years
**Skills:** Google Workspace, Okta, it operations, identity and access management, Vendor Management, SOC 2, ISO 27001, systems administration, endpoint management, it budgeting
**Posted:** 2026-07-28

> IT Manager responsible for owning core IT platforms (Google Workspace, Okta), identity/access management, AV support, vendor relationships, and IT budget for a global distributed workforce. Leads one FTE and a contractor, partners on security/compliance, and drives cross-functional automation while requiring 6+ years of hands-on IT generalist experience.

## Job Description

## IT Operations & Platform Management
- Own and maintain core IT platforms across the company, including Google Workspace, Okta, and Iru
- Manage day-to-day identity and access administration: provisioning, deactivation, permissions, and device management
- Act as the go-to technical expert for the business, owning issues through to resolution
- Support and maintain AV equipment across the office, including conference rooms and all-hands/company-wide meeting setups
- Support a global, distributed workforce across Pave's offices, including San Francisco, New York City, Salt Lake City, the United Kingdom, and Poland
- Monitor system health, uptime, and security posture across managed platforms

## Team Leadership
- Manage a single IT FTE based in the SF office, including day-to-day direction, coaching, and performance feedback
- Set priorities and workload for the contractor, balancing reactive support needs with planned project work

## Security & Compliance
- Partner with the Security team on access controls, audits, and compliance requirements (e.g., SOC 2, ISO 27001) as they relate to IT-managed systems
- Maintain security best practices across endpoints, identity systems, and IT-owned infrastructure and AI infrastructure.

## Vendor & Budget Management
- Own and maintain the relationship with CDW, Pave's primary hardware supplier and SaaS channel partner, as well as other direct IT vendor relationships
- Manage the IT budget, including software licensing and hardware procurement

## Cross-Functional Support
- Design and maintain stable integrations between IT-owned systems and the business tools each department relies on, looking for opportunities to automate manual work
- Understand the technology needs of departments across the business and use that insight to shape what IT prioritizes, builds, and automates.

## Required Qualifications
- 6+ years of hands-on IT generalist experience, spanning systems administration, end-user support, and vendor coordination in a company with a distributed, multi-office workforce
- Experience delivering high-touch, white-glove onboarding for new hires, from equipment setup to account provisioning
- Hands-on experience administering core IT/business platforms (e.g., Google Workspace, Okta, Iru, and Claude Code)
- Experience managing IT operations end-to-end: support, access management, device management, and vendor relationships
- Demonstrated experience partnering cross-functionally with non-technical departments (e.g., Finance, Revenue Operations)
- Strong written and verbal communication skills
- Ability to lift up to 50 lbs (e.g., for hardware setup, shipping, and office equipment needs)
- Bachelors Degree

## Preferred Qualifications
- Experience managing or directly overseeing a team or contractor
- Familiarity with enterprise security/compliance requirements (SOC 2, ISO 27001) and how IT intersects with them
- Experience managing IT budgets and vendor contracts
- Background in high-growth B2B SaaS environments

## Compensation
Targeted cash compensation for this role: $144,000-180,000 Base + Equity

**Benefits**
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and the freedom to work from anywhere in the world for up to a month
- Lunch and dinner stipends plus fully stocked kitchens
- Quarterly education stipend
- Robust parental leave
- Commuter stipend

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