# Developer Support Specialist

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $46k – $77k/yr
**Experience:** 1+ years
**Skills:** SQL, Tableau, JavaScript, Python, REST APIs, Data Warehousing, ETL, Business Intelligence Tools, CRM
**Posted:** 2026-06-30

> Provide technical support to developers and customers on Rippling's data platform, APIs, SQL, connectors, analytics, and applications. Troubleshoot integrations, offer guidance on optimal product use, and collaborate with Product/Engineering using strong SQL, BI, and scripting skills.

## Job Description

## Responsibilities
- Troubleshoot and resolve developer questions via email or chat regarding API authentication and integration.
- Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data.
- Support and debug both Rippling-managed and custom data connectors.
- Provide technical guidance and expert advice to customers with regards to their effective and optimal use of the products.
- Provide feedback on system tools, product features, and other potential customer pain points.
- Work in a highly technical capacity, ensuring success for our new and existing customers.
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

## Requirements
- Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred.
- 1-4 years of customer support experience in a Technical Support domain.
- Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered).
- Experience building or troubleshooting REST APIs.
- Understanding of Data Warehousing fundamentals and concepts.
- Good understanding of ETL.
- Flexibility with changing job duties and responsibilities.
- Ability to navigate a high-ambiguity environment.
- Strong attention to detail. You can dive into the weeds and pick up on the seemingly small, yet important, details.
- Organizational skills and experience improving processes.
- Excellent communication skills, both written and verbal (in English) in a technical environment.
- Experience (and open to) working night shifts 6:30 PM IST - 7:00 AM IST (any 9-hour shift).

## Nice-to-Haves
- Experience building or troubleshooting REST APIs (listed under needs but functions as strong plus).
- Experience improving processes.

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