# Implementation Specialist, Platform

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 2+ years
**Skills:** SQL, Excel, Rql, Rippling Platform, Workflows, Advanced Reports, Permission Profiles, Approvals, Formula Fields
**Posted:** 2025-12-23

> Implementation Specialist configures Rippling's core platform for customers, building custom workflows, reports, permissions, and approvals using SQL/RQL. Collaborates cross-functionally to drive adoption and contributes to new features. Requires 2+ years SaaS experience.

## Job Description

## What you will do
- Ensure customers are set up for success with our core platform:
  - Discover customers' business needs and priorities
  - Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
  - Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
  - Train customers on the core platform
- Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
- Work cross-functionally with CX, product, and marketing to maximize product adoption:
  - Design and document new use cases for our platform
  - Train our internal and external teams through webinars
  - Contribute to our knowledge base and serve as a subject matter expert on the Platform
- Actively contribute to the development of new Platform features:
  - Coordinate with product and engineering teams to support new use cases
  - Assist with user testing and beta programs for new features

## What you will need
- **2+ years** of SaaS experience in professional services, implementation, or customer success
  - An ability to build relationships with customers
  - An ability to manage a book of business and control the customer’s implementation experience
  - A curiosity for product/technology
- **Strong preference**:
  - Experience writing your own SQL queries
  - Prior experience working at an HR/IT SaaS company
- Ruthless prioritization and time management
- Strong attention to detail and ability to solve complex, interdependent problems
- Boundless energy to help other teams and your customers...all with a “can-do” attitude!
- Flexible to scaling and changing organizations and responsibilities
- Experience working with product and engineering teams to build and launch new products or features

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**Canonical:** https://hotfix.jobs/jobs/9be2e55f-e071-475d-9537-cbc883cf7b00