# AI Patient Access Specialist

**Company:** [Infinitus](https://hotfix.jobs/companies/infinitus)
**Location:** Remote
**Role:** Customer Support
**Salary:** $35k – $42k/yr
**Experience:** 2+ years
**Skills:** Insurance Verification, HIPAA, Proprietary Software, Data Entry, Quality Assurance, Ai Feedback, Customer Service, Call Center, Reimbursement, Adverse Events
**Posted:** 2026-03-13

> Serves as human-in-the-loop for AI-driven insurance verification calls in healthcare, training AI systems, ensuring quality, and handling data entry while complying with HIPAA. Requires 2+ years healthcare/contact center experience and technical literacy.

## Job Description

## Key Responsibilities
- **AI System Navigation**: Assist the Infinitus AI system in completing complex insurance verification phone calls through our proprietary platform.
- **Platform Training**: Work closely with operations and engineering teams to provide feedback that improves healthcare data collection and AI accuracy.
- **Quality Assurance**: Ensure the quality of recorded AI outputs, identifying nuances in payer responses, pushing back as necessary to ensure accurate responses to questions.
- **Data Entry**: Ensure accurate entry of information into proprietary platforms from a number of sources including but not limited to faxes, forms, or information shared verbally from callers.
- **Adverse Events Handling**: Identify, document, and submit Adverse Events during interaction with callers and/or received documentation.
- **Drive AI Efficiency**: Consistently hit daily production and quality benchmarks by swiftly and accurately handling tasks that the AI agent cannot handle.
- **Peak Season Support**: Participate in mandatory periodic overtime during high-volume seasons, new product launches, or system extensions to ensure zero backlog.

## Required Qualifications
- **Domain Expertise**: Background in Insurance Verification strongly preferred and a minimum of 2+ years of experience in a healthcare field, contact center, or insurance/patient access contact center preferred.
- **Technical Literacy**: Comfortable learning and operating new, proprietary software programs with high speed and precision.
- **Communication**: Strong written and verbal communication skills; ability to explain complex insurance concepts clearly.
- **Compliance**: Ability to work in strict compliance with HIPAA regulations and safeguard sensitive personal health information (PHI).
- **Detail Orientation**: Exceptional attention to detail and the ability to maintain accuracy while managing a high volume of tasks.

## Preferred Qualifications
- Experience in a high-volume Call Center environment.
- Previous experience as a Case Manager or Reimbursement Specialist.
- 1–2 years of Customer Service or Sales experience.

## Salary & Benefits
**Pay**: $17.00 - $20.00 per hour.
**Benefits**: Comprehensive Health, Vision, and Dental insurance.
**Retirement**: 401(k) plan options.

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