# Fraud Operations Manager

**Company:** [GlossGenius](https://hotfix.jobs/companies/glossgenius)
**Location:** New York, NY, San Francisco, CA
**Role:** Revenue Operations
**Salary:** $160k – $180k/yr
**Experience:** 5+ years
**Skills:** Fraud Detection, Payments Risk, Chargeback Management, Stripe, Adyen, Ai-Powered Workflows, Transaction Data Analysis, Card Network Rules, Representment Strategy, Fraud Tooling
**Posted:** 2026-06-24

> Own end-to-end fraud operations: build detection systems, AI workflows, chargeback processes, and response protocols for a high-volume payments platform. Requires 5+ years in fraud/payments risk and experience with Stripe/Adyen tooling.

## Job Description

## What You'll Do
- Own GlossGenius's fraud program end-to-end, defining strategy, detection rules, and response protocols and evolving them as volume and fraud patterns change
- Design and deploy AI-powered fraud detection and monitoring workflows that surface emerging patterns faster than manual review, and build the reporting and alerting that gives leadership real-time visibility into fraud trends, financial exposure, and operational performance
- Drive down fraud losses by identifying emerging attack vectors and implementing controls before they scale, without degrading the customer experience
- Shape fraud tooling roadmaps alongside Payments and Engineering, translating operational pain points into product requirements
- Manage chargeback and dispute operations end-to-end, including evidence compilation, representment strategy, and win-rate optimization
- Develop policies and SOPs that balance risk mitigation with customer experience

## What We're Looking For
- 5+ years in fraud operations, payments risk, or trust and safety, ideally in fintech, payments, or a marketplace with real transaction volume, including hands-on experience building fraud programs from early stages or maturing existing ones
- Proven experience building AI-powered workflows in a fraud or risk operations context, automating investigation steps, detection logic, or reporting
- Comfortable moving without a fully defined playbook, making calls on detection thresholds and response protocols without waiting for every edge case to be scoped
- Hands-on experience managing chargebacks, disputes, and fraud investigations at scale, with a strong command of card network rules and representment strategy
- Strong analytical skills, comfortable pulling and interpreting transaction data to spot patterns, set thresholds, and measure intervention impact
- Familiarity with payment processors such as Stripe or Adyen, chargeback management platforms, and fraud detection tooling

## Benefits & Perks
- Competitive health & dental insurance options, effective on your first day of employment
- Flexible PTO
- In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends
- Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
- Annual stipend for professional development and continued learning
- High performers at 5 years receive a generous stipend to use however you recharge best
- 401k benefit: employees are eligible to contribute starting day 1 of employment
- Dependent Care FSA
- Paid parental leave
- Fertility and adoption benefits via Carrot and Kindbody

## Similar roles

- [Revenue Operations Manager](https://hotfix.jobs/jobs/a3bcc23f-0aff-45fe-8d12-b374321f4970) - Paragon AI - Los Angeles, CA - $160k – $200k/yr
- [GTM Strategy & Operations](https://hotfix.jobs/jobs/55d96f99-c9e3-470a-b23e-492918165daf) - Plaid - San Francisco, CA - $162k – $203k/yr
- [Strategy & Execution Manager](https://hotfix.jobs/jobs/360ee4ca-1534-4522-bcc4-470b74fe7f19) - Databricks - Mountain View, CA - $163k – $224k/yr
- [GTM Technology Product Owner](https://hotfix.jobs/jobs/79a42f9d-0082-4f65-aca3-f9d7debc3a93) - Harvey - New York, NY - $164k – $246k/yr
- [Revenue Operations Manager](https://hotfix.jobs/jobs/95a91fb4-0939-4368-8898-b63fbf380284) - Rillet - San Francisco, CA - $165k – $195k/yr

**Apply:** https://hotfix.jobs/jobs/9b85b25a-9c10-42d0-9a6e-0caa2154b5d9
**Canonical:** https://hotfix.jobs/jobs/9b85b25a-9c10-42d0-9a6e-0caa2154b5d9