# Manager, Implementation (Global Payroll)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Seattle, WA, New York, NY, San Francisco, CA, Austin, TX
**Role:** Customer Success
**Salary:** $94k – $171k/yr
**Experience:** 5+ years
**Skills:** SaaS, Professional Services, Implementation, Customer Success, Team Leadership, Coaching, KPI Tracking, Cross-Functional Collaboration, Process Improvement, Escalation Management
**Posted:** 2026-05-06

> First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.

## Job Description

## What you will do
- Develop Implementation Managers through hands-on coaching and mentorship
- Support hiring & onboarding of new Implementation Managers
- Successfully resolve customer escalations for maximum satisfaction and positive relationships
- Drive customer adoption of key features and best practices
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
- Track, monitor & continuously improve performance on key metrics & KPIs
- Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

## What you will need
- 5+ years of SaaS experience in professional services, implementation, or customer success
- 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
- Ruthless prioritization and time management
- Boundless energy to help your team and your customers...all with a “can-do” attitude!
- Strong attention to detail and ability to solve complex, interdependent problems
- Flexible to scaling and changing organizations and responsibilities

## Compensation
- This role will receive a competitive salary + benefits + equity
- Commission is not guaranteed

## Similar roles

- [Manager, Broker IM](https://hotfix.jobs/jobs/3adfc49f-cace-4d88-80b1-6491a37f5570) - Rippling - Seattle, WA - $94k – $167k/yr
- [Customer Success Operations Manager](https://hotfix.jobs/jobs/4a628952-5905-442c-bb85-f9a004648904) - Envoy - Austin, TX - $94k – $102k/yr
- [Manager, Onboarding](https://hotfix.jobs/jobs/7b1b2d0b-6000-49a3-9fa1-6651e712d358) - Luxury Presence - Austin, TX - $95k – $130k/yr
- [(US) Customer Success Manager - Great Lakes](https://hotfix.jobs/jobs/3c1b72c5-b253-4ed2-9593-e6f9a8e2d52a) - PointClickCare - Remote - $95k – $106k/yr
- [Scaled Customer Activation Manager](https://hotfix.jobs/jobs/7452fc21-5fce-4e2f-adde-4244dc086d5a) - Ramp - New York, NY - $94k – $175k/yr

**Apply:** https://hotfix.jobs/jobs/9b7a6ab7-c2bd-4549-9bf8-68dc690278eb
**Canonical:** https://hotfix.jobs/jobs/9b7a6ab7-c2bd-4549-9bf8-68dc690278eb