# Head of People Ops

**Company:** [Mercor](https://hotfix.jobs/companies/mercor)
**Location:** San Francisco, CA
**Role:** People Ops
**Salary:** $180k – $250k/yr
**Experience:** 8+ years
**Skills:** HRIS, Payroll, Benefits Administration, Employment Compliance, International Payroll, Immigration Compliance, Performance Management, Organizational Design, Employee Relations, Hr Analytics
**Posted:** 2026-06-12

> Owns the operational backbone of the people function, designing scalable HR systems, policies, and compliance processes for a global, hyper-growth tech company. Reports to the executive team and partners closely with finance, legal, and operations.

## Job Description

## Core Responsibilities
- Systems & Infrastructure – manage and optimize Mercor’s HR systems (HRIS, payroll, benefits administration, and internal data infrastructure)
- Own the employee lifecycle – onboarding, offboarding, promotions, role changes, and performance review cycles
- Policies and procedures – establish reliable and scalable HR processes as the company grows
- Reporting & analytics – headcount, retention, attrition, performance, and planning
- Compliance – ensure compliance with local employment laws and requirements; partner with legal and finance on international payroll compliance and immigration matters, manage employment documentation, policies and internal compliance processes

## Additional Responsibilities
- Benefits administration: oversee benefits programs and implementation with Mercor’s benefits partner
- HR business partnership: work with leadership teams on performance management, planning, and organizational design
- Employee relations: serve as point of contact for employee relations matters

## Requirements
- 8 - 10+ years of experience in People Operations, HR, or related operational roles in fast-paced, and hyper-growth technology companies
- Experience supporting international workforces (e.g. India)
- Exceptional ability to manage ambiguity and instituting structure in a dynamic environment with multiple parallel priorities
- Strong understanding of employment compliance and HR operations
- Systems-oriented – you enjoy building processes and infrastructure that scale
- Possesses high integrity and discretion when managing sensitive employee data and situations
- Strong partner to leadership teams and comfortable operating with significant ownership

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