# Director, Brand Operations

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $200k – $352k/yr
**Experience:** 8+ years
**Skills:** AI, Automation, Workflow Design, Process Improvement, Cross-Functional Coordination, metrics, reporting, intake management, triage, status tracking, operations management
**Posted:** 2026-08-13

> Build and lead the operating system that enables Ramp’s Brand team to produce and ship ambitious creative work efficiently. The role requires exceptional cross-functional problem solving, systems and automation experience, metrics discipline, and hands-on operational leadership.

## Job Description

## Responsibilities
- Own and build the operating system for how Brand's creative work gets produced.
- Build processes, milestones, and ways of working that turn creative direction into shipped work.
- Diagnose and fix bottlenecks across functions by tracing delays to their source and removing limiting factors.
- Absorb cross-functional complexity so creatives can stay focused on their work.
- Use AI to streamline intake, triage, status tracking, reporting, and handoffs.
- Partner with creative leads so operations and creative work complement each other.
- Represent Brand across Ramp by scoping incoming work and involving Brand projects at the appropriate stage.

## Requirements
- Exceptional organization, including the ability to manage 20+ live workstreams.
- Strong cross-functional root-cause analysis and workflow improvement skills.
- Track record of building systems and automation that make operations repeatable and reduce cycle time.
- Metrics-driven approach to instrumenting and demonstrating delivery progress.
- Hands-on, lean leadership that improves both operations and the people within them.
- Bias toward improving ways of working without adding unnecessary process.
- Operator-first profile; relevant backgrounds may include product operations, business operations, GTM operations, finance operations, or chief of staff work.

## Nice to Have
- Experience scaling an in-house creative or content studio in a high-growth environment.
- Experience building AI-assisted operational workflows.

## Compensation and Benefits
- Salary range: $200,000–$352,000 annually.
- Flexible PTO.
- Centralized home-office equipment ordering.
- Health and wellness stipend.
- Budget for intra-office travel.
- Weekly coffee stipend.
- 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage.
- One Medical annual membership.
- 401(k) with employer match on contributions made while employed.
- Fertility HRA of up to $10,000 per year.
- Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay.
- Pet insurance.
- In-office meals, snacks, drinks, and other perks.
- Relocation expense coverage to New York City or San Francisco, if needed.

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