# Senior Accounts Receivable Analyst

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** New York, NY
**Role:** Finance & Accounting
**Salary:** $81k – $109k/yr
**Experience:** 5+ years
**Skills:** Accounts Receivable, Billing Operations, Collections, Excel, Zendesk, Salesforce, NetSuite, Tableau, Aging Reports, Billing Disputes
**Posted:** 2026-08-21

> Manages collections, payment analysis, billing inquiries, and dispute resolution for an assigned customer portfolio while partnering with Revenue, Sales, and Customer Success. Requires a bachelor's degree, 5+ years of accounts receivable or billing operations experience, and strong Excel and communication skills.

## Job Description

## Responsibilities
- Manage the accounts receivable collections process for an assigned book of business.
- Analyze customer payment patterns and aging reports to identify trends and potential issues.
- Collaborate with Customer Success, Revenue, and Sales to resolve billing discrepancies and disputes.
- Manage billing inquiries and collectability concerns through Zendesk, triaging issues to the appropriate teams and driving collections.
- Develop and maintain client relationships to facilitate prompt payment and resolve outstanding balances.
- Help customers understand bills that vary by usage and plan type.
- Assist with external audits, compliance, and special projects.
- Provide guidance and mentorship to junior accounts receivable team members.

## Requirements
- Bachelor's degree in accounting or equivalent.
- 5+ years of full-cycle accounts receivable or billing operations experience.
- Proficiency in Microsoft Excel.
- Ability to work independently with strong work ethic, self-motivation, and problem-solving skills.
- High attention to detail and accuracy.
- Excellent written and verbal communication skills.

## Nice-to-haves
- Experience with Salesforce, NetSuite, and Tableau.

## Compensation and Benefits
- Annual salary range of $81,000–$109,000 USD.
- New-hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Professional development, training, and career pathing.
- Mentor and buddy program.
- Inclusive company culture and community guilds.
- Comprehensive benefits, which may include healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.

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