# Senior Professional Services Consultant

**Company:** [Charthop](https://hotfix.jobs/companies/charthop)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $100k – $115k/yr
**Experience:** 4+ years
**Skills:** REST APIs, Sftp, HTML, CSS, Markdown, SQL, Python, Excel, Postman, Zendesk
**Posted:** 2026-04-27

> Configures complex compensation planning cycles, manages technical integrations and SFTPs, and delivers custom projects for HR SaaS customers. Requires 4-6 years in professional services with strong data aptitude, API familiarity, and customer-facing experience.

## Job Description

## Responsibilities

### Compensation Planning & Configuration
- Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
- Build and troubleshoot compensation and bonus formulas using proprietary formula languages
- Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
- Develop custom compensation outputs including PDF letter templates and ad hoc reporting
- Identify trends and inconsistencies across customer data and surface clear recommendations

### Integrations & Technical Delivery
- Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
- Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
- Validate data flows end-to-end and ensure outputs meet customer specifications
- Assist with testing and rollout of new integrations and platform capabilities

### Customer Engagement & Project Management
- Serve as the primary point of contact for customers throughout each engagement
- Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
- Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
- Partner with Customer Success to maintain continuity and a consistent customer experience

### Internal Contribution
- Create and maintain internal documentation; train teammates on processes as they evolve
- Provide structured product feedback to Engineering and Product based on patterns across engagements
- Contribute to the processes and playbooks we're building to scale the Professional Services function

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