# Associate Observability Architect

**Company:** [Grafana Labs](https://hotfix.jobs/companies/grafana-labs)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $139k – $167k/yr
**Experience:** 5+ years
**Skills:** Kubernetes, Grafana, Prometheus, loki, Observability, Root Cause Analysis, crm software, ticketing systems, technical documentation, technical roadmaps
**Posted:** 2026-08-06

> Owns the technical success and lifecycle of Grafana customers by architecting observability solutions, guiding implementations, troubleshooting systems, and driving adoption. Requires a bachelor’s degree or equivalent experience, Kubernetes expertise, and at least five years in a technical customer-facing technology role.

## Job Description

## Responsibilities

- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design customers’ observability maturity journeys and assist them along that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct technical reviews and health checks, including root-cause analysis of issues affecting customer satisfaction, retention, and product experience.
- Advise customers on best practices and strategies for achieving business goals with Grafana technology.
- Develop and execute technical roadmaps with customers.
- Identify opportunities to optimize costs, expand solution usage, and drive adoption of new products and features.
- Build and maintain long-term relationships with key stakeholders.
- Own the customer lifecycle with support from Engagement Managers and Onboarding Solutions Architects.
- Advocate for customer needs, priorities, and feature requests internally.
- Conduct customer training sessions and workshops.
- Create technical documentation, guides, and tutorials.
- Participate in customer reviews to identify improvements, calculate ROI, assess satisfaction, and discuss upcoming needs.
- Prepare and present reports on customer metrics, achievements, and focus areas.

## Requirements

- Located on the West Coast.
- Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related field, or equivalent experience.
- Experience deploying and operating Kubernetes.
- 5+ years of experience in technical support, technical account management, consulting, sales engineering, or professional services within the technology industry.
- Strong understanding of observability solutions; Grafana, Prometheus, and Loki experience is a plus.
- Ability to manage multiple customers and projects simultaneously.
- Excellent problem-solving and analytical skills.
- Outstanding written, verbal, and interpersonal communication skills.
- Experience with relevant tools and technologies, such as CRM software, ticketing systems, and programming languages.
- Ability to travel as needed to meet customers, up to 25%.
- Ability to provide timely workarounds and solutions for customer business needs.
- Observability expertise, preferably at the architecture level.
- Ability to articulate the company’s value proposition and the technical advantages of its products.
- Enjoyment of solving technical challenges and developing creative customer solutions.

## Nice-to-haves

- 2+ years of technical sales, technical account management, or other post-sales technical experience, ideally with open-source technologies or in observability.
- Ability to connect product usage to business value and ROI.
- Experience managing the customer lifecycle.
- Creativity in solving customer adoption challenges.
- Experience troubleshooting technical issues and conducting root-cause analysis.
- Recent coding bootcamp graduation or prior post-sales or engineering experience.

## Compensation and Benefits

- US on-target earnings compensation range: **$139,000–$167,000**.
- Compensation may vary based on level, experience, and skill set.
- Restricted Stock Units (RSUs) are included for all roles.
- Remote-first culture, career growth opportunities, and an innovation-driven work environment.

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