# Outcomes Architect

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** Dublin, Ireland
**Role:** Customer Success
**Salary:** €68k – €76k/yr
**Skills:** Customer Success, Workflow Design, Customer Adoption, Value Realization, Renewals, Account Expansion, B2B Software, Solutions Consulting, Technical Account Management, Stakeholder Management, Program Management, Artificial Intelligence
**Posted:** 2026-08-12

> Drives adoption, measurable value, renewals, and expansion for named B2B software accounts by designing workflows and customer success plans. The role requires strong discovery, technical fluency, commercial awareness, program management, and English plus a second European language.

## Job Description

## Responsibilities
- Drive workflow adoption and value realization for a book of named accounts, increasing customer usage and net revenue retention.
- Partner with Solutions Consultants on account strategy for expansion and renewal, including owning renewal opportunities for flat and at-risk customers.
- Shape customer outcomes, strengthen executive and team-level partnerships, and contribute to retention, renewal, and expansion revenue.
- Design and deploy workflows that solve specific business problems, translating customer goals into durable systems in Notion.
- Identify and qualify expansion opportunities within existing accounts.
- Co-define, build, and manage customer success plans that support measurable customer value.
- Develop deep knowledge of Notion and the broader AI ecosystem to help customers adopt new ways of working.
- Iterate on Outcomes Architect programs that improve retention and expansion while mitigating churn and contraction risk.

## Requirements
- Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
- Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
- Technical fluency and comfort building, configuring, and troubleshooting software with customers.
- Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy.
- Strong program and stakeholder management skills across customer success plans, timelines, risks, and commitments.
- Agency, urgency, customer empathy, and the ability to structure ambiguous problems.
- Strong interest in AI and experience building with emerging tools.
- Fluency in English and a second European language.

## Nice to Have
- Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
- Experience managing flat, at-risk, or complex renewal accounts.
- Familiarity with usage-based or consumption-based models and connecting adoption patterns to commercial outcomes.
- Experience with shared account ownership across sales, solutions, support, or implementation teams.
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

## Compensation and Benefits
- Competitive cash compensation, equity, and benefits.
- Estimated total on-target earnings, including base salary and target incentive pay: **€68,000–€76,000 per year**.

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