# Account Manager

**Company:** [Storable](https://hotfix.jobs/companies/storable)
**Location:** Remote
**Role:** Account Management
**Salary:** $50k – $70k/yr
**Experience:** 3+ years
**Skills:** CRM, Vitally, Gong, SaaS, Client Success, Account Management, Consultative Selling, Relationship Management, Risk Management, Upsell, Cross-Sell
**Posted:** 2026-04-08

> Manages portfolio of Risk partners in SaaS self-storage, driving retention, adoption, and growth through relationship building, risk mitigation, and usage analysis. Requires 3-5 years in client success or account management, CRM tools experience, and bachelor's degree preferred.

## Job Description

## What You’ll Do

- Build and maintain strong, long-term relationships with assigned partners
- Proactively identify, forecast, and manage account risk, including the development and execution of mitigation strategies
- Clearly communicate partner needs and risk mitigation requirements across internal teams
- Maintain a deep understanding of customers’ businesses, market dynamics, and competitive landscape, and surface meaningful insights to leadership
- Identify growth opportunities by analyzing product usage, performance trends, and partner needs
- Escalate at-risk accounts as needed and execute retention strategies to reinforce satisfaction and loyalty
- Lead and coordinate client conversations to drive adoption, performance, retention, and upsell opportunities
- Collaborate cross-functionally to ensure timely resolution of escalated issues and a seamless partner experience
- Leverage CRM and Client Success tools to track engagement, account health, and retention metrics

## What You’ll Bring

- 3-5 years of experience in Client Success, Account Management, or a related role within SaaS or the self-storage industry
- Experience with consultative selling and identifying upsell and cross-sell opportunities
- Strong relationship management skills with a proactive, partner-first mindset
- Hands-on experience with Client Success platforms and CRM tools (e.g., Vitally, Gong)
- Highly organized, detail-oriented, and operationally disciplined
- Strong problem-solving skills with the ability to assess risk and develop proactive solutions
- Self-motivated with the ability to operate effectively in a fast-paced environment
- Adaptability to changing priorities, processes, and business needs
- Bachelor’s degree preferred
- Willingness to travel to client sites and industry events as needed
- Property & Casualty license, or willingness to obtain one

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**Canonical:** https://hotfix.jobs/jobs/9a44f339-5bda-412b-8af8-3ada76574fcc