# Client Success Manager II

**Company:** [Luxury Presence](https://hotfix.jobs/companies/luxury-presence)
**Location:** Phoenix, AZ, Austin, TX, Scottsdale, AZ
**Role:** Customer Success
**Salary:** $75k – $100k/yr
**Experience:** 2+ years
**Skills:** SEO, Paid Media, Squarespace, Shopify, WordPress, Project Management, Google Analytics, Social Media, Content Marketing
**Posted:** 2023-02-08

> Manages client lifecycle from sales to renewal for high-tier real estate marketing clients, guiding website builds, implementing digital strategies, and driving retention/revenue growth. Requires 2+ years client/account management and marketing platform experience.

## Job Description

## Responsibilities
- Guide the build and design of award-winning websites for highest tier clients.
- Foster client relationships by understanding their business, brand, and marketing vision, turning it into action.
- Implement websites for new marketing clients while managing a book of previously launched clients through annual marketing strategy.
- Exceed KPIs focused on speed, value, and retention.
- Lead strategy, set expectations, provide reassurance during escalations.
- Manage implementation and ongoing campaigns.
- Collaborate across departments to communicate deadlines and expectations.
- Manage a large portfolio of clients (up to $3M in ARR).
- Expand revenue.
- Identify problems and propose solutions.

## Requirements
- 2+ years experience in software implementation, media agency campaign execution, or creative operations.
- 2+ years experience in Client Management, Account Management, or related role.
- Working knowledge of **SEO**, **Social**, **Content**, and/or **Paid Media**.
- Track record of results-oriented success built on data and analytics.
- Previous success working in fast-paced, high-volume environments.
- Previous experience with platforms like **Squarespace**, **Shopify**, **WordPress**.
- Interest in the real estate industry.

## Nice-to-Haves
- Navigating difficult situations.
- Adapting to client business needs and personality.
- Clear and persuasive communication.
- Enthusiasm, competitive spirit, friendly disposition.
- Removing roadblocks for clients and team members.

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**Canonical:** https://hotfix.jobs/jobs/9a240599-7443-4227-ab3b-18b4960be007