# Joint Professional Services - Technical Support Engineer

**Company:** [OPSWAT](https://hotfix.jobs/companies/opswat)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** Windows Server, Linux, Networking, Cybersecurity, Critical Infrastructure Protection, Docker, Kubernetes, Terraform, Ansible, AWS, GCP, PowerShell, Python, MySQL
**Posted:** 2026-08-30

> Provides technical support, customer account management, and professional-services implementation for OPSWAT cybersecurity products serving Australian customers. The role requires strong Windows expertise, troubleshooting and communication skills, an NV1 clearance, and willingness to travel.

## Job Description

## Responsibilities
- Collaborate with the global Support team to resolve customer technical issues rapidly and within published SLAs.
- Act as a Technical Account Manager for technically oriented customers.
- Implement and integrate OPSWAT products and solutions.
- Provide training, knowledge transfer, implementation guidance, and best-practice advice.
- Maintain customer relationships through issue reviews, conference calls, and occasional in-person meetings.
- Analyze logs and troubleshoot software and IT issues; escalate bugs to R&D and coordinate patches or upgrades.
- Coordinate activities across Support, R&D, Product Management, Sales, and other departments.
- Improve issue-management and customer-support processes.
- Mentor and lead support-team members and contribute to product roadmap feedback.
- Provide technical assistance to Sales, test new products and releases, and participate in special projects.
- Travel onsite to customer locations and company meetings as needed.

## Requirements
- Bachelor's degree in Computer Science, a technical discipline, or equivalent experience.
- Strong knowledge of Windows and Windows Server.
- Basic knowledge of Linux and willingness to expand that knowledge.
- Foundation in networking concepts and willingness to develop further expertise.
- Basic knowledge of cybersecurity and critical infrastructure protection.
- Strong presentation and communication skills.
- Customer-oriented approach and ability to work with difficult or frustrated customers.
- Logical thinking and troubleshooting skills.
- Current Negative Vetting Level 1 (NV1) security clearance or higher.
- Availability and willingness to travel as necessary.

## Nice-to-haves
- Experience working with global teams.
- Cybersecurity experience in file, device, or network security.
- Network integration experience with Cisco, Dell EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, or Extreme.
- Experience with Docker, Kubernetes, GCP GKE, CI/CD tools, Terraform, Ansible, and monitoring or logging tools.
- Experience with AWS or Google Cloud.
- Linux infrastructure experience.
- Scripting experience with Bash, PowerShell, or Python.
- Database configuration and management experience with MySQL or MongoDB.
- Experience supporting technical software products.

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