# Account Manager

**Company:** [Warp](https://hotfix.jobs/companies/warp)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $107k – $181k/yr
**Experience:** 2+ years
**Skills:** B2B SaaS, Customer Retention, Account Expansion, QBRs, Churn Prevention, Business Acumen, Executive Communication, Data-Driven Recommendations, Cross-Functional Collaboration, Payroll Software
**Posted:** 2026-01-26

> Owns strategic customer relationships for a payroll/HRIS platform, driving retention, expansion revenue, and QBRs while acting as trusted advisor. Requires 2-3+ years B2B account management experience and strong business acumen.

## Job Description

## What You’ll Do
- Drive revenue across your book of business by owning retention, expansion, and growth.
- Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract.
- Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals.
- Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention.
- Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals.
- Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities.

## What You Need
- Minimum 2-3 years of new business sales or account management experience in a B2B organization.
- Proven track record managing a book of business and driving retention, expansion, and customer satisfaction.
- Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes.
- Experience running executive-level business reviews and presenting data-driven recommendations.
- Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
- Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets.
- High adaptability and comfort with the pace and change of an early-stage startup.

## Nice To Haves
- Background working with early-stage startup customers or in high-growth B2B SaaS.
- Experience building customer success processes and playbooks from the ground up.
- Track record of consistently exceeding retention and expansion targets.
- Technical aptitude with ability to quickly learn complex products.

## Compensation
On Target Earnings (OTE): $106.7k-180.8k plus equity, based on location and qualifications of candidate.

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