# IT Operations Specialist

**Company:** [Northwood Space](https://hotfix.jobs/companies/northwood-space)
**Location:** Los Angeles, CA, California
**Role:** IT Support
**Salary:** $76k – $102k/yr
**Experience:** 3+ years
**Skills:** Windows 11, macOS, Android, iOS, Jamf, Intune, Fleetdm, Okta, Microsoft Office 365, PowerShell, Bash, Python, TCP/IP, DNS, Dhcp
**Posted:** 2026-04-29

> Provides hands-on IT support for internal employees, troubleshooting hardware/software/network issues, managing device lifecycle and MDM, and enforcing security policies across Windows, macOS, iOS, and Android. Requires 3+ years IT support experience and physical ability to handle equipment.

## Job Description

## Responsibilities
- Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
- Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
- Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
- Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.

## Basic Qualifications
- 3+ years of professional experience in an IT support or help desk environment.
- Proficiency in managing and troubleshooting a cross-platform environment including **Windows 11**, **macOS**, **Android**, and **iOS**.
- Hands-on experience with Mobile Device Management (MDM) tools like **JAMF**, **Intune**, or **FleetDM**.
- Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
- Experience managing users and security groups within **Okta** (or similar identity providers).
- Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

## Preferred Qualifications
- In-depth experience supporting **Microsoft Office 365**.
- Basic understanding of networking fundamentals (**TCP/IP**, **DNS**, **DHCP**, **VPNs**, and Wi-Fi troubleshooting).
- Familiarity with scripting (**PowerShell**, **Bash**, or **Python**) to automate routine IT tasks.
- **CompTIA A+**, **Network+**, **Okta Certified Professional**, or **Microsoft Modern Desktop Administrator Associate (MD-102)** certifications.
- Experience with Identity and Access Management (IAM) platforms (**Okta** a plus).

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