# Account Manager | Enterprise

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Account Management
**Salary:** $250k – $340k/yr
**Experience:** 7+ years
**Skills:** Account Management, Customer Success, enterprise accounts, Fintech, Payments, B2B SaaS, Renewals, Upselling, Negotiation, product adoption, Account Planning, QBRs, Integrations, ROI Analysis, Revenue Growth
**Posted:** 2026-08-11

> Own retention, expansion, adoption, and long-term relationships across a portfolio of 60–70 enterprise customers. The role requires 7+ years in account management or customer success, strong commercial negotiation skills, and familiarity with fintech, payments, finance, or B2B SaaS.

## Job Description

## Responsibilities
- Own a portfolio of approximately 60–70 enterprise customers, with responsibility for retention, expansion, and account health.
- Lead customer conversations with operators, directors, VPs, and C-suite executives to drive alignment and business outcomes.
- Manage renewals and growth opportunities end to end, including needs identification, solution design, positioning, and negotiation.
- Drive product adoption by helping customers understand features, optimize workflows, and leverage Ramp’s platform.
- Create scalable account plans covering risks, opportunities, and long-term strategy.
- Run status calls, optimization reviews, roadmap conversations, and QBRs.
- Collaborate with Product, Sales, Support, Customer Success, and Solutions teams.
- Surface customer feedback to inform enterprise product and process improvements.
- Analyze account performance and communicate financial value using data and insights.
- Travel occasionally for customer on-sites, events, and internal summits.

## Requirements
- 7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role.
- Experience managing enterprise or large mid-market accounts, ideally in a scaled book model.
- Familiarity with fintech, payments, finance/accounting, or B2B SaaS.
- Demonstrated ability to negotiate and close renewals and upsell opportunities.
- Ability to explain product workflows, integrations, and technical requirements to financial and technical stakeholders.
- Ability to articulate ROI, cost savings, operational efficiency, and modernization impacts.
- Strong communication and relationship-building skills, including comfort with senior leadership and C-suite stakeholders.
- Track record of meeting or exceeding revenue or growth targets in a fast-paced environment.
- High ownership, adaptability, and comfort working through ambiguity.
- Willingness to travel as needed.

## Nice to Have
- Experience in financial services sales or selling to finance teams, such as the Office of the CFO, controllers, accounting, or expense management.
- Experience at a high-growth startup.

## Compensation and Benefits
- Annual salary range: **$250,000–$340,000**.
- Flexible PTO.
- Home-office equipment ordering and health and wellness stipend.
- Intra-office travel and weekly coffee stipends.
- 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage.
- One Medical annual membership.
- 401(k) with employer match while employed by Ramp.
- Fertility HRA of up to $10,000 per year.
- Up to 16 weeks of parental leave for birthing and bonding, or 8 weeks for bonding only, at 100% pay.
- Pet insurance, in-office perks, and relocation support to NYC or San Francisco as needed.

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