# Senior Associate, Account Management

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Shanghai, China
**Role:** Account Management
**Skills:** Freight Forwarding, Supply Chain Operations, Trade Advisory, Customs, Procurement, Account Solutions, Client Relationship Management, Negotiation, Problem Solving, Strategic Planning
**Posted:** 2026-07-09

> Grows strategic global client relationships by developing supply-chain solutions, expanding service adoption, and increasing share of wallet across Asia. The role requires strong cross-functional leadership, executive communication, negotiation, planning, and familiarity with global business cultures.

## Job Description

## Responsibilities

- Develop and launch new solutions for large and complex global freight-forwarding clients.
- Accelerate growth across Flexport’s services, including Air, Ocean, Trade Advisory, Customs, and PO Management.
- Partner with destination teams in the United States and Europe to identify expansion opportunities and grow share of wallet within existing accounts.
- Work cross-functionally with Supply Chain Operations, Procurement, Account Solutions, ProServe, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams to develop and execute client strategies.
- Align executive-level customer contacts and maintain relationships with critical stakeholders at major global brands.
- Monitor industry and supply-chain developments to proactively educate and support clients through change.

## Requirements

- Entrepreneurial mindset with a strong track record of delivering innovation and driving results.
- Experience working with complex global team matrices and driving desirable solutions and results.
- Experience building global client relationships and using them to grow business partnerships.
- Ability to inspire and motivate teams while prioritizing team success.
- Results-oriented, accessible, and approachable working style.
- Strategic thinking, disciplined planning, and the ability to operationalize strategic plans.
- Strong organization, presentation, and written and verbal communication skills.
- Exceptional negotiation and problem-solving skills.
- Awareness of business-cultural differences and the ability to adapt to local business cultures.
- Highly collaborative approach with a record of building strong internal and external relationships.
- High integrity and ethics.
- Compliance-first attitude in a heavily regulated industry.

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