# Director, Account Management

**Company:** [Front](https://hotfix.jobs/companies/front)
**Location:** Chicago, IL, San Francisco, CA
**Role:** Account Management
**Salary:** $280k – $310k/yr
**Experience:** 8+ years
**Skills:** SaaS, Account Management, Sales, Renewals, Upselling, Cross-Selling, Customer Escalations, People Leadership, Salesforce, Revenue Operations
**Posted:** 2026-08-19

> Leads and scales the Account Management function, owning renewals, expansion, account health, and commercial outcomes for high-value B2B SaaS customers. The role requires experience building AM teams, coaching enterprise commercial motions, and partnering cross-functionally.

## Job Description

## Responsibilities
- Lead and scale the Account Management team and help define the future structure of the Existing Business team.
- Develop and coach Account Managers focused on customer outcomes and business growth.
- Coach the team to map account portfolios, identify expansion opportunities, and develop customer expansion strategies.
- Partner with the CRO and VP of Sales to define KPIs, roles, responsibilities, success metrics, and operating rhythms.
- Collaborate with Sales, Finance, Legal, and Revenue Operations to deliver seamless customer experiences.
- Own renewal, expansion, customer satisfaction, and commercial outcomes across the team.

## Requirements
- 4–6 years of experience leading Account Management, Sales, or Renewals teams in SaaS.
- Experience building and leading Account Management functions from the ground up.
- Experience leading commercial Account Management motions, including enterprise renewals, upselling, cross-selling, and customer escalations.
- Strong coaching and people leadership skills.
- Strategic and execution-oriented, with the ability to build processes and participate in customer calls.
- Data-driven approach using metrics and customer insights to guide decisions and demonstrate impact.
- Excellent cross-functional collaboration skills.

## Nice to Have
- Experience with support or customer experience platforms.
- Familiarity with usage-based or product-led growth models.
- Experience working with mid-market and enterprise customers.

## Compensation & Benefits
- Competitive salary of $280000–$310000.
- Equity.
- Private health insurance, including no-cost plan options.
- Paid parental leave.
- Flexible time off.
- Work-from-home flexibility on Mondays and Fridays under the hybrid schedule.
- Mental health support.
- Family planning support.
- $100 monthly lifestyle stipend for fitness, health, wellness, and other activities.
- Additional Wellness Days.
- Winter Break with offices closed from Christmas through New Year's Day.

## Similar jobs

- [Account Director, Digital Native Core](https://hotfix.jobs/jobs/5a881028-5c73-4142-ba4a-0e54a19b31c5) - OpenAI - San Francisco, CA - $235k – $290k/yr
- [Head of Account Management](https://hotfix.jobs/jobs/1f41b0f6-aeb7-4d67-9ddc-38a524077932) - Function Health - $220k – $250k/yr
- [Key Account Director](https://hotfix.jobs/jobs/d3361f5f-bd2b-4638-b9b8-0f29dcd7d7c1) - Postman - Los Angeles, CA - $350k – $420k/yr
- [Regional Director, Enterprise Sales](https://hotfix.jobs/jobs/06a07d58-1cb2-48f2-a8f1-0b460e7c9fcc) - LangChain - Remote - $350k – $400k/yr
- [Strategic Accounts Director, Large Group](https://hotfix.jobs/jobs/5187a7e4-b436-47bd-8ae9-40b4edd41176) - Garner Health - Remote - $190k – $250k/yr

**Apply:** https://hotfix.jobs/jobs/992c5aae-1195-4880-9924-3e560459e457
**Canonical:** https://hotfix.jobs/jobs/992c5aae-1195-4880-9924-3e560459e457