# Senior Operations Analyst, User Safety & Risk Operations

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $252k – $280k/yr
**Experience:** 8+ years
**Skills:** SQL, AI Tools, Dashboards, Data Tooling, Lightweight Scripting, No-Code Tools, Workflow Automation, Incident Response, Trust And Safety, Fraud Prevention
**Posted:** 2026-08-17

> Leads ambiguous user safety and risk problems from investigation through scalable operational solutions. The role requires 8+ years in high-judgment, data-heavy operations, strong technical fluency, independent execution, and effective cross-functional leadership.

## Job Description

## Responsibilities
- Take ownership of ambiguous, high-priority safety and risk problems: define the problem, gather evidence, choose a practical path, drive execution, and close the loop.
- Analyze structured and unstructured data, including user reports, case narratives, conversations, escalations, and operational metrics, to identify patterns, risks, and high-leverage interventions.
- Build and test lightweight workflows, tools, automations, and decision aids that improve speed, quality, and consistency.
- Turn one-off insights and manual work into scalable operating mechanisms without unnecessary process or complexity.
- Lead sensitive investigations, incident response, or launch-readiness work, including safety workflows, human review, escalation paths, partner coordination, and operational monitoring for product launches or cloud deployments.
- Work with cross-functional and external partners to clarify ownership, resolve operational gaps, and turn incomplete signals into recommendations and decisions.
- Measure improvements in quality, speed, coverage, operator effort, and risk reduction, adjusting approaches as needed.
- Coach junior operators through judgment-building, calibration, and reusable tools.

## Requirements
- 8+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field.
- Experience working as a scrappy generalist in unfamiliar, ambiguous problem spaces with limited structure or support.
- Strong data skills, including interpreting messy qualitative or unstructured information alongside quantitative evidence.
- Technical fluency and hands-on experience with AI tools, dashboards, and data tooling.
- Ability to operate independently, make tradeoffs, and maintain momentum as priorities change.
- Systems thinking, with the ability to build repeatable, measurable approaches that others can operate.
- Strong judgment in sensitive situations involving user impact, policy, legal risk, technical constraints, and business priorities.
- Clear, direct communication, especially in writing, and the ability to drive decisions without formal authority.
- Strong discretion, judgment, and resilience when exposed to sensitive or concerning content.

## Nice to Have
- Experience in trust and safety, fraud, product safety, integrity, or another adversarial or high-severity risk domain.
- Experience moving a new or immature workflow from early investigation into stable, scaled operations.
- Experience supporting cloud platforms or deployment partnerships, enterprise products, product launches, connected devices, or technically complex programs.
- Familiarity with SQL, lightweight scripting, no-code tools, workflow automation, or AI-assisted development.
- Experience with vendor operations, quality programs, calibrations, or distributed operational teams.

## Compensation
- Annual salary range: $252,000–$280,000.

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