# Senior Analyst, Financial Crimes & Identity Quality

**Company:** [Chime](https://hotfix.jobs/companies/chime)
**Location:** Chicago, IL
**Role:** Other
**Salary:** $112k – $155k/yr
**Experience:** 4+ years
**Skills:** AML, Fraud Investigations, Kyc, Cdd, Edd, Watchlist Screening, Negative News, Quality Assurance, Bpo Management, Bank Secrecy Act, Usa Patriot Act, Ofac, Excel, Case Management Systems, AI Workflows
**Posted:** 2026-07-14

> Senior Analyst performing and leading quality assurance reviews of Financial Crimes and Identity investigations (AML, fraud, KYC/CDD, EDD). Evaluates accuracy, coaches teams, identifies trends, and drives process improvements in a high-volume banking compliance environment. Requires 4+ years in fraud/AML/KYC plus QA experience.

## Job Description

## Responsibilities
- Lead complex quality assurance sampling and reviews across Financial Crimes and Identity workflows, including Transaction Monitoring no-file and UAR alerts, bank referrals, fraud referrals, KYC/CDD, watchlist, negative news, and EDD reviews.
- Review customer account activity, investigative narratives, supporting documentation, case decisions, and supporting evidence to validate the accuracy, completeness, and sufficiency of completed investigations.
- Leverage data and quality findings to identify anomalies, quality trends, root causes, and emerging risks across internal and BPO/vendor investigative work.
- Identify, document, and communicate quality findings in a clear and actionable way, including defects, policy interpretation gaps, coaching themes, and opportunities to strengthen consistency across Financial Crimes and Identity.
- Deliver QA feedback and coaching to investigators, QA peers, BPO/vendor teams, and BPO/vendor leadership; help facilitate calibration sessions and champion a quality-first mindset by translating quality trends into clear expectations, coaching strategies, and practical accountability routines.
- Partner with Financial Crimes, Identity, Risk, Bank Partner, and vendor operations teams to support procedure updates, quality expectations, and operational improvements.
- Produce quality reporting and insights that help leadership understand trends, review consistency, and areas where process or control improvements may be needed.
- Navigate complex policy interpretation, and edge-case decisioning, and raise concerns or proposed solutions when quality or risk gaps are identified.
- Lead or support QA projects, readiness for new or changing workflows, case reviews, and other job related duties or special projects as assigned.
- Approximately 10% travel may be required.

## Requirements
- 4+ years banking, risk management, or fraud detection/investigation experience.
- Prior experience with Fraud and/or AML investigations, with a preference for both, including the ability to identify potential unusual activity, draft/review Unusual Activity Reports, review no-file decisions, and train or coach others on these processes.
- Experience with KYC/Identity workflows, including CDD, watchlist screening, negative news, and EDD.
- Prior quality assurance or quality control experience within Financial Crimes, AML, Fraud, Identity, or a related compliance function.
- Experience working with BPO/vendor investigation teams, including reviewing quality outcomes, driving calibration, and providing feedback or coaching.
- Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment.
- Effective analytical and problem solving skills, with abilities in analyzing data patterns, investigating customer transactions, and translating findings into quality trends and actionable insights.
- Self starter possessing the ability to work independently while supporting a team environment.
- Strong attention to detail and high concern for data accuracy with the ability to follow directions and apply proper policies, procedures and guidelines.
- Knowledgeable of the laws applicable to money laundering, including the Bank Secrecy Act, the USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Unusual/Suspicious Activity Reporting requirements preferred.
- Proficiency with, or ability to quickly gain proficiency with, case management systems, internal tools, Microsoft Office applications (Excel, Word), Google products, and large subsets of data.
- Experience identifying and advancing AI-enabled quality use cases, including creating reusable skills or agent workflows, defining practical guardrails, validating outputs against policies and bank partner expectations, and translating quality trends into automation opportunities.
- Strong written and verbal communication skills, including the ability to explain complex quality findings to operations, compliance, risk, bank partner, and vendor stakeholders.
- Ability to navigate ambiguous or complex fact patterns, apply good judgment, and constructively provide feedback to BPO agents.

## Nice-to-Haves
- ACAMS certification is a plus.

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