# Customer Support Engineer

**Company:** [Tailscale](https://hotfix.jobs/companies/tailscale)
**Location:** Remote
**Role:** Support Engineering
**Salary:** CA$84k – CA$133k/yr
**Skills:** DNS, Ip Addressing, Firewalls, Routing, macOS, Windows, Linux, Jira, Slack, Networking, Troubleshooting
**Posted:** 2026-08-19

> Provides Tier 1 technical support by resolving configuration and networking issues, managing a high-volume ticket queue, and communicating clearly with users. The role requires foundational networking knowledge, cross-platform troubleshooting skills, and strong written communication.

## Job Description

## Responsibilities
- Act as the primary technical resource for less complex issues, resolving configuration and networking challenges.
- Manage a high-velocity ticket queue while meeting time-to-first-response and time-to-resolution targets.
- Provide clear, helpful, and accurate technical guidance to drive positive user outcomes and maintain high CSAT.
- Balance high-volume ticket replies with the technical depth needed to troubleshoot networking issues.
- Partner cross-functionally to identify recurring friction and advocate for user-experience improvements.

## Requirements
- A tinkerer’s mindset and curiosity about how things work, demonstrated through personal projects, homelabs, or open-source contributions.
- Foundational knowledge of networking fundamentals, including DNS, IP addressing, firewalls, and routing.
- Proficiency troubleshooting across macOS, Windows, Linux, and mobile operating systems.
- Familiarity with Jira and Slack.
- Excellent written communication skills, with the ability to explain technical concepts empathetically and clearly.
- A proactive approach to learning new technologies and evolving infrastructure tools.

## Compensation and Benefits
- Base salary range: **$84,420–$132,660 CAD**.
- Equity incentive plan and comprehensive benefits, including health, vision, and dental coverage.
- Employer-funded retirement contributions, matching contributions dollar-for-dollar up to a maximum annual employer contribution of 0.75% of eligible compensation.
- $1,500 USD annually for professional development.
- Flexible paid time off and paid parental leave.
- Company-owned laptop, monthly home internet reimbursement, and $500 USD for home-office equipment.
- Remote-first work environment with coworking support, team retreats, and off-sites.

## Similar jobs

- [Technical Escalations Engineer 2](https://hotfix.jobs/jobs/a66183da-9c08-4d55-8ba1-966d43d3196a) - Datadog - Boston, MA - $85k – $113k/yr
- [Technical Support Engineer 2, Premier](https://hotfix.jobs/jobs/ff4000a9-ac50-489a-ad9d-b7c142fc3236) - Datadog - New York, NY - $81k – $108k/yr
- [Technical Support Engineer](https://hotfix.jobs/jobs/5ff09245-f28d-4262-b4f8-491c17acc42f) - VGS - Remote - $80k – $110k/yr
- [Technical Services Engineer - Weekend Shift](https://hotfix.jobs/jobs/4e78820a-9681-4d2b-83c8-7604ca36a4fa) - MongoDB - Remote - $90k – $176k/yr
- [Product Support Engineer](https://hotfix.jobs/jobs/d6b9db9e-339c-45ec-96aa-9dce94b8898d) - Nominal - New York, NY - $94k – $140k/yr

**Apply:** https://hotfix.jobs/jobs/9854c864-e33d-4340-a5ee-2e1914eaf136
**Canonical:** https://hotfix.jobs/jobs/9854c864-e33d-4340-a5ee-2e1914eaf136