# Public Sector Customer Success Manager

**Company:** [Vanta](https://hotfix.jobs/companies/vanta)
**Location:** Remote
**Role:** Customer Success
**Salary:** $179k – $210k/yr
**Experience:** 8+ years
**Skills:** Customer Success, Public Sector, Sled, Govramp, Nist, Cjis, SaaS, GRC, ROI Analysis, Executive Business Reviews, Account Management, Cross-Functional Collaboration
**Posted:** 2026-07-07

> Manage high-value State, Local, and Education (SLED) accounts at Vanta as a trusted advisor. Drive adoption, retention, expansion, and value realization for public sector customers through strategic planning, executive alignment, and cross-functional coordination. Requires 8+ years customer success experience with public sector compliance frameworks.

## Job Description

## Responsibilities
- Manage high-touch SLED accounts serving as the primary client advocate and success owner.
- Drive cross-functional coordination across Product, Engineering, Security, and Legal teams to ensure successful onboarding, delivery, and implementation of Vanta.
- Serve as a trusted advisor to customers, aligning Vanta’s roadmap and security outcomes with mission needs, industry trends, and executive-level priorities.
- Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes.
- Lead onsite and virtual Executive Business Reviews (EBRs) at both pre- and executive-levels.
- Proactively identify churn risks and mitigate while identifying expansion opportunities using data insights and customer health metrics.
- Act as a voice of the customer at scale, influencing Vanta’s product roadmap, GTM strategy, and support model.
- Travel at least once per month for onsite client visits, executive alignment, and strategic planning sessions.

## Requirements
- 8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption.
- Proven success managing high-value SLED and enterprise accounts, leading to customer satisfaction, renewals, and account growth.
- Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements.
- Strong executive presence and communication skills, with experience engaging senior public officials, agency executives, and program leaders.
- Expertise in SaaS and GRC solutions, serving as a trusted advisor on risk management, industry best practices, and emerging regulatory trends.
- Ability to quantify and articulate business value through ROI analysis, performance metrics, and outcome-based reporting.
- Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies.
- Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and Compliance teams.
- Demonstrated ability to translate technical and regulatory concepts into actionable strategies for non-technical stakeholders.
- Strong analytical, strategic thinking, and storytelling skills, using data-driven insights.
- Experience advocating for the voice of public sector customers, influencing product roadmaps, and contributing to customer advisory boards or industry working groups.
- Open to using AI to amplify skills and strengthen work.
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

## Nice-to-Haves
- Experience with AI tools to improve efficiency and impact.

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