# Director, Applications & Business Systems

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** IT Support
**Experience:** 8+ years
**Skills:** NetSuite, Gsuite, Zoho, Slack, Okta, APIs, SOC 2, HIPAA, Hitrust, Nist
**Posted:** 2026-06-04

> Lead enterprise applications and business systems strategy, roadmap, and team. Own SaaS stack lifecycle, integrations, compliance, vendor management, and digital transformation initiatives.

## Job Description

## What You’ll Do
- Define and maintain a 3-year enterprise applications roadmap aligned with company goals and digital transformation priorities.
- Translate business strategies into scalable technical initiatives, measurable KPIs, and clear project portfolios.
- Recruit, coach, and lead a high-performing team of analysts, developers, and admins.
- Own the full lifecycle of enterprise applications (e.g., GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy)—from selection and deployment to integration and retirement.
- Lead cross-platform initiatives focused on data quality, governance, and master data management.
- Drive automation and process improvements using APIs, low-code tools, and emerging tech to eliminate manual work.
- Manage third-party vendors: negotiate contracts, monitor SLAs, control licensing costs, and oversee renewals.
- Oversee application provisioning, deprovisioning, and access management to ensure a seamless and secure employee experience.
- Partner with Product and Engineering to enhance and integrate internally developed tools; establish release, QA, and UAT processes.
- Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and other regulatory frameworks across the application stack.
- Implement robust role-based access controls, audit trails, and incident-response procedures.
- Track system uptime, usage, and ROI; deliver executive-level dashboards and insights.
- Measure end-user satisfaction and lead continuous improvement efforts.
- Manage the applications budget, including licenses, tools, and services.

## Who You Are
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or equivalent experience.
- 8+ years leading enterprise applications or business-systems functions, including 3+ years in a people-management role.
- Demonstrated success implementing and integrating cloud-based SaaS platforms (GSuite, Zoho, NetSuite, Slack, Okta, etc.).
- Deep knowledge of systems integration, data governance, and the full software-development lifecycle.
- Proven track record in vendor negotiation, license optimization, and third-party risk management.
- Exceptional communication, leadership, and cross-functional influencing skills.
- Experience spearheading large-scale change-management or digital-transformation programs.
- Hands-on familiarity with modern data architectures, APIs, and automation frameworks.

## Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

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