# Senior Forward Deployed Product Manager 

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** San Francisco, CA
**Role:** Product Management
**Salary:** $200k – $222k/yr
**Skills:** Product Management, APIs, Saas Infrastructure, LLMs, Low-Code Tooling, Technical Consulting, Solutions Engineering, Customer Success, Data Analysis, Product Roadmap
**Posted:** 2026-09-10

> Own strategic customer deployments of an AI customer-support product, from demos and solution scoping through configuration and measurable outcomes. The role requires strong product judgment, technical fluency, executive communication, data-driven thinking, and cross-functional influence.

## Job Description

## Responsibilities
- Own outcomes for a portfolio of strategic customers deploying Fin.
- Understand customers’ businesses, support operations, and technical environments to create trusted deployment plans.
- Pitch and demo Fin, scope solutions, configure deployments hands-on, develop custom solutions when needed, and remove product, integration, and cross-functional blockers.
- Serve as the AI expert for customers and help them achieve strong results with Fin.
- Partner with Sales, Customer Success, and R&D to deliver coordinated customer outcomes.
- Turn field learnings and evidence into product and roadmap input.
- Build deployment patterns, templates, and best practices to improve future implementations.
- Help define the Forward Deployed Product Manager role and operating model.

## Requirements
- No minimum years of experience required; impact, drive, and potential are emphasized.
- Customer empathy, bias toward action, and focus on measurable results.
- Ability to pitch to executives and discuss technical details with engineers.
- Technical fluency with APIs, SaaS infrastructure, large language models, and low-code tooling.
- Ability to onboard customers into technical product configurations.
- Evidence-based approach to deployment and product decisions, including interpreting conversation logs, usage data, and customer-experience metrics.
- Strong cross-functional influence and collaboration skills.
- Comfort operating in ambiguous, fast-changing environments.
- Strong organization and operational rigor while managing multiple deployments and priorities.

## Nice to Have
- Experience building products for enterprise customers.
- Startup or B2B SaaS experience.
- Background in technical consulting, solutions engineering, or customer success.

## Compensation
- Base salary range for candidates in the San Francisco Bay Area: $199,800–$222,000.
- Eligible employees may also receive a corporate bonus or sales incentive and Restricted Stock Units (RSUs).

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