# Associate Creative Director, Customer Stories

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY
**Role:** Content Marketing
**Salary:** $200k – $275k/yr
**Experience:** 7+ years
**Skills:** Film Direction, Creative Direction, Screenwriting, Narrative Structure, Casting, Storyboarding, Video Production, Runway, Descript, Adobe Ai, Elevenlabs, Midjourney, Ai Production Tools, Team Leadership
**Posted:** 2026-05-22

> Lead creative direction for Ramp's customer story films. Define narrative standards, write treatments, direct filmmakers, and grow a bench of editors and writers.

## Job Description

## What You'll Do
- Set the creative standard for Ramp's customer films and enforce it on every project
- Apply a story bar before any project enters production: real narrative tension, a compelling character on screen, Ramp load-bearing in the story
- Develop and evolve the Ramp’s film series, continuing to build a recognizable body of work
- Direct the creative for Tier 1 brand films end-to-end: brief, casting, shoot direction, editorial, final cut
- Lead the Customer Creative team and grow a bench of editors, filmmakers, and writers
- Govern the production tier system and establish the internal production kit
- Partner with Product Marketing on launch films and co-build stories filmed during the creation of new products
- Own scripting and narrative across the program — strong writing is a daily, hands-on part of the job

## What You Need
- 7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial work
- Strong writing chops — narrative structure, scene-level scripting, treatments, and customer interviews are part of the daily craft
- Strong story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speak
- Understands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently
- Experience building creative frameworks: production playbooks and brief templates
- Experience leading a team and producing a recognizable body of work
- Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)
- A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar
- Based in NYC or willing to relocate

## Nice-to-Haves
- B2B or enterprise storytelling experience
- A network of editors, writers, and filmmakers you'd bring into our bench
- Documentary or editorial credits outside the brand world (festival, journalism, publishing)

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