# Product Operations Specialist - San Francisco Bay Area

**Company:** [Flagright](https://hotfix.jobs/companies/flagright)
**Location:** Santa Clara, CA
**Role:** Product Operations
**Experience:** 1+ years
**Skills:** Data Analysis, Product Lifecycle Management, Project Management Tools, Product Management Frameworks, Customer Support Systems, KPIs, User Research, Fintech, Anti-Money Laundering, GDPR, Pci-Dss, Risk Management
**Posted:** 2026-04-30

> Owns customer accounts for a financial crime compliance platform, analyzes data for insights, shapes product improvements from customer needs, and collaborates with engineering on releases and KPIs. Requires 1-3 years experience, strong communication, and data proficiency in a fast-paced onsite role.

## Job Description

## Key Responsibilities

- Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle
- Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience
- Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements
- Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience
- Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements
- Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use
- Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features
- Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
- Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates
- Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
- Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction

## Requirements

- 1-3 years of experience as a Product Operations Analyst or a similar role
- Excellent written and verbal communication skills in English
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
- Familiarity with product lifecycle management principles and methodologies
- Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
- Knowledge of product management frameworks and methodologies is desirable
- Familiarity with project management tools and software for planning, tracking, and collaborating on projects
- Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
- Continuous learning mindset, keeping up with industry trends and best practices in product operations and management
- Travel flexibility for customer meetings or team gatherings, as needed
- Based in the Bay Area with the right to work in the USA (no visa sponsorship available)

## Preferred Skills

- Understanding of anti-fraud, anti-money laundering, or compliance domains
- Previous experience in a product-focused role within the fintech industry
- Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements
- Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS
- Familiarity with risk management principles and methodologies, specifically related to product operations
- Understanding of sanctions screening processes and familiarity with industry-standard sanction lists
- Knowledge of data privacy regulations and practices related to handling sensitive financial information
- Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes
- Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations
- Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence

## What we offer

- Housing subsidy for those living within 1 mile of the office
- Product with clear, real-world differentiation
- High-bar environment focused on execution, learning, and continuous improvement
- Get equity from day 1 at a Y Combinator startup
- Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir
- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture

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