# Head of Customer Success

**Company:** [Zus Health](https://hotfix.jobs/companies/zus-health)
**Location:** Boston, MA
**Role:** Customer Success
**Salary:** $200k – $240k/yr
**Experience:** 8+ years
**Skills:** Customer Success, Account Management, Enterprise Customer Relationships, Healthcare Technology, Value-Based Care, KPIs, Okrs, Upselling, Cross-Selling, Healthcare Industry Knowledge, Customer Data Analytics, Leadership
**Posted:** 2026-07-07

> Lead and build the Customer Success function for a healthcare data platform startup, focusing on enterprise Value-based Care customers. Own revenue growth through retention, expansion, KPIs, and cross-functional collaboration while building and managing a team.

## Job Description

## Responsibilities
- Develop and execute a comprehensive customer success process and strategy aligned with company objectives.
- Build and nurture strong relationships with key enterprise customers, ensuring their needs are met and exceeded.
- Define and track key metrics and KPIs to measure the success of customer engagement, satisfaction, and retention.
- Collaborate with cross-functional teams, particularly sales, to align with overall company OKRs.
- Develop and enhance customer success processes to ensure efficiency, scalability, and a seamless customer experience.
- Collaborate with other teams to identify opportunities for upselling, cross-selling, and expanding key accounts while owning customer growth metrics.
- Own the overall company revenue number and ensure steady growth through continued growth of existing customer usage.
- Stay abreast of industry trends, competitive landscapes, and emerging technologies.
- Cultivate customer advocates by identifying success stories, testimonials, and references.
- Build and lead a Customer Success team as the company grows.

## Requirements
- Proven experience in a senior-level Customer Success leadership role, preferably leading teams.
- Proven experience in an account management or customer success function within a healthcare technology setting, with a focus on value-based care companies.
- Demonstrated success in managing enterprise-level customer relationships and growing key accounts.
- Track record of implementing and optimizing customer success processes.
- Analytical mindset with the ability to derive insights from customer data.
- Strong understanding of healthcare industry dynamics, regulations, and market trends.
- Ability to hit and exceed targets in a fast-paced environment.
- Exceptional communication, leadership and collaboration skills.
- Passion for improving healthcare in the US.
- Bachelor’s degree in Marketing, Business, or a related field.

## Nice-to-Haves
- MBA.

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