# IT Operations Specialist

**Company:** [Freshpaint](https://hotfix.jobs/companies/freshpaint)
**Location:** Remote
**Role:** IT Support
**Salary:** $80k – $120k/yr
**Skills:** it support, endpoint management, device provisioning, mac administration, Google Workspace, Identity Management, Access Control, RBAC, Troubleshooting, it operations, compliance support, runbooks, Python, JavaScript, Terraform
**Posted:** 2026-07-31

> Support day-to-day IT operations at a healthcare data privacy startup, including employee onboarding/offboarding, laptop provisioning and troubleshooting, access management, and compliance tasks. Requires strong service mindset, troubleshooting skills, and experience with Mac environments and internal IT tools.

## Job Description

## Responsibilities
- Execute employee onboarding and offboarding accurately, securely, and on time
- Provision, maintain, and troubleshoot company laptops and employee endpoints
- Support employees with hardware, software, access, and account issues while delivering a fast, dependable support experience
- Handle employee access requests and changes with appropriate approvals and attention to least privilege, while supporting RBAC rollouts, access reviews, and cleanup work
- Support security questionnaires, audit evidence collection, and compliance-related operational processes
- Turn repeat issues into better documentation, runbooks, and lightweight process improvements

## Requirements
- Experience in IT support, IT operations, helpdesk, or a similar internal-facing technical support role
- Experience onboarding and offboarding employees across devices, accounts, and SaaS tools
- Familiarity with endpoint management, device provisioning, software installation, patching, and basic security hygiene
- Experience administering common internal tools such as identity, password management, collaboration, or device management systems
- Strong troubleshooting skills across laptops, employee software, access, and account issues
- Strong judgment when handling access changes, troubleshooting issues, and deciding when to follow a defined process versus escalate to the right partner
- Clear written and verbal communication skills with a strong service mindset
- Strong organizational skills and the ability to manage recurring operational work with accuracy and follow-through
- Familiarity with common workplace IT and compliance tools such as Google Workspace, device management platforms, and access or compliance systems
- Experience with Mac administration or supporting primarily Mac-based employee environments

## Nice-to-Haves
- Experience supporting security or compliance-related operational work such as SOC 2, HITRUST, audit evidence gathering, or customer security questionnaires
- Experience working in a startup or high-growth SaaS environment
- Familiarity with tools such as Drata, Iru, Google Workspace, identity providers, or similar IT, endpoint, and compliance platforms
- Experience improving internal documentation, runbooks, or lightweight operational processes
- Experience with scripting or automation using tools or languages such as Python, JavaScript, or Go
- Familiarity with cloud platforms such as AWS, GCP, or Azure, and infrastructure tooling such as Terraform

## Compensation & Benefits
- Competitive pay + generous equity (10-year exercise window)
- Half-day Fridays, every Friday
- 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
- Flexible PTO with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)

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