# Regional Workplace Operations Manager

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Seattle, WA
**Role:** Other
**Salary:** $132k – $155k/yr
**Experience:** 6+ years
**Skills:** Vendor Management, Stakeholder Management, Hospitality Operations, Event Planning, Workplace Experience, Employee Engagement, Operational Excellence, Process Development, Relationship Building, Project Execution
**Posted:** 2026-07-15

> Regional Workplace Operations Manager responsible for creating hospitality-forward office experiences, overseeing daily operations, vendor management, events, and employee engagement to strengthen Airbnb culture and community in the Seattle office. Requires 6+ years in workplace ops, hospitality, or events with strong stakeholder and execution skills.

## Job Description

## Responsibilities
- Lead through hospitality: Maintain visible, approachable presence; create warm, responsive environment for employees and visitors; lead with calmness, flexibility, and attention to detail; support and guide vendors and partners as one cohesive hospitality team.
- Drive operational excellence: Establish and maintain office operating standards for hospitality, communication, service delivery, and workplace experience; monitor utilization, feedback, performance, and quality to identify improvements; contribute local insights to shape broader workplace standards; develop repeatable processes and playbooks for scalable experiences.
- Own the office experience: Oversee holistic daily office experience to ensure smooth, welcoming, hospitality-forward environment; act as day-to-day steward treating the office as your listing; provide oversight to on-site vendors and service partners (food, facilities, events, hospitality); own escalation management; partner with Security, IT, and other teams; serve as “Voice of the Office”; monitor employee sentiment and proactively improve experience, communication, and engagement.
- Enable gathering & engagement experiences: Prepare office for high-visibility visits, events, and business moments; partner with Regional Gathering Programs for offsites, leadership visits, and strategic gatherings; provide local coordination, hospitality leadership, vendor management, and onsite execution; support local events, offsites, and activities with thoughtful hospitality and strong attendee experience; adapt to local needs while maintaining Airbnb culture.
- Build strong partnerships: Develop relationships with local leaders, executive admins, Airfinity groups, and cross-functional partners; act as trusted partner to strengthen office culture, engagement, and employee experience; support meaningful moments of connection.

## Requirements
- 6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields.
- Experience owning and executing programs, events, or operational experiences end-to-end.
- Strong hospitality mindset with passion for creating thoughtful, high-quality experiences.
- Experience managing vendors, operational partners, or service delivery teams.
- Strong stakeholder management and relationship-building skills across diverse teams and leadership levels.
- Ability to operate autonomously, navigate ambiguity, and manage multiple priorities.
- Strong organizational and operational execution skills with attention to detail.
- Excellent written and verbal communication skills.
- Ability to balance strategic thinking with hands-on execution.
- Passion for Airbnb’s mission, culture, and values.

## Nice-to-Haves
- Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives.

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