# Enterprise AI adoption lead

**Company:** [Writer](https://hotfix.jobs/companies/writer)
**Location:** Chicago, IL, Austin, TX, New York, NY
**Role:** Customer Success
**Salary:** $142k – $179k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Ai Solutions, AI Workflows, Platform Adoption, Champion Programs, Usage Dashboards, Workshops, Customer Training, Community Building, Program Management, Solution Design, Demos, ROI Analysis, Technical Communication, Facilitation
**Posted:** 2026-07-30

> Own customer activation and adoption for enterprise AI deployments by designing workflows, champion programs, training, and workshops tied to measurable business outcomes. Requires 5+ years in customer success or activation, strong program management, technical fluency, and facilitation skills.

## Job Description

## Responsibilities
- Own customer activation and platform success across a customer portfolio.
- Understand customer use cases, business objectives, and success metrics.
- Build and co-develop custom AI solutions and workflows that drive measurable business impact.
- Design and execute activation strategies, including champion programs, office hours, usage dashboards, customized training, and workshops.
- Create advocate networks, champion communities, and power-user communities within customer organizations.
- Train internal customer trainers to scale enablement.
- Facilitate live and virtual training sessions for diverse audiences.
- Customize and deliver educational content in partnership with curriculum teams.
- Refine materials using customer feedback and adoption data.
- Collaborate cross-functionally to identify customer needs and training opportunities.
- Build relationships with customer stakeholders and executive sponsors.

## Requirements
- At least 5 years of experience owning activation success and driving measurable adoption outcomes.
- Deep experience understanding customer use cases, workflows, and business objectives.
- Experience implementing activation strategies, champion programs, office hours, dashboards, and workshops.
- Proven success building advocate networks and power-user communities.
- Ability to connect platform usage to business outcomes and articulate return on investment.
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases.
- Comfortable understanding technical concepts and communicating them to varied audiences.
- Expertise delivering virtual and live instructor-led workshops.
- Ability to tailor content and delivery to diverse audiences.
- Strong relationship-building and program management skills.
- Willingness to travel approximately 25% domestically and internationally.

## Benefits
- Generous paid time off and company holidays.
- Medical, dental, and vision coverage.
- Paid parental leave.
- Fertility and family planning support.
- Flexible spending and health savings account options.
- Wellness and learning stipends.
- Company and team off-sites.
- Company stock options and 401(k).

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