# Senior Manager, Market Management AMER, Experiences

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** San Francisco, CA, Los Angeles, CA, New York, NY
**Role:** Business Operations
**Salary:** $196k – $245k/yr
**Experience:** 12+ years
**Skills:** Salesforce, Airtable, Field Operations, Team Management, KPI Tracking, Account Management, Supply Optimization, Cross-Functional Collaboration, Data Analysis, Gmv Growth
**Posted:** 2026-05-18

> Leads the AMER Market Management team responsible for onboarding, optimizing, and growing Airbnb Experiences supply across key markets. Manages regional Supply Managers to drive host retention, quality supply mix, and GMV growth while reporting to VP+ leadership.

## Job Description

## Responsibilities
- Represent region and team to cross-functional stakeholders and leadership, tracking wins, worries, and blockers with a strong POV
- Lead a regionally distributed team of territory/market-based Supply Managers responsible for retaining Experience Hosts and expanding availability, driving GMV growth
- Deliver the right mix of Experience supply across markets at appropriate quality and pricing levels
- Set strategy for account management and coach hosts through their first 6-12 months on-platform with technical, optimization, and growth best practices
- Provide regular project and regional updates with actionable feedback to cross-functional leads
- Develop data and tracking systems ensuring accurate data hygiene; report on performance trends with a solution-oriented mindset
- Ensure region’s sourced supply meets quality standards aligned to brand vision and cross-functional taste measures

## Requirements
- 12+ years of global field operations experience, including 5+ years managing high-performing teams in fast-scaling, matrixed environments across multiple continents
- Bachelor’s degree or equivalent experience
- Experience managing small to mid-sized regional teams
- Deep knowledge of travel, entertainment, pop culture, art, food & beverage, and hospitality trends in the region
- Proven track record of innovative problem-solving and identifying new opportunities
- Skilled in delivering for cross-functional teams and fostering trust across creative, technical, and business disciplines
- Proficient in CRM systems (e.g., Salesforce) and organizational systems (e.g., Airtable)
- Strong accountability for results with proven ability to deliver against KPIs and business targets
- Ability to thrive in ambiguity, pivot quickly, and act as a self-starter

## Nice-to-Haves
- Experience working in travel, hospitality, or experience-based industries

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