# Senior Value Engineer - Scale Team

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** Munich, Germany
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Process Mining, Process Intelligence, Artificial Intelligence, AI Agents, Copilots, Program Management, Value Realization, Stakeholder Management, Customer Success, Partner Management, Webinars, Business Process Improvement, Account Planning, Portfolio Management, Business Case Development
**Posted:** 2026-08-10

> The Senior Value Engineer drives adoption, value realization, and customer success across a portfolio of accounts through scalable programs, partner orchestration, and AI-enabled portfolio management. The role requires 3–5 years of post-sales program experience, strong stakeholder skills, technical fluency, and native-level German.

## Job Description

## Responsibilities
- Drive customer and partner value, adoption, sponsorship, and value realization across a portfolio of accounts.
- Establish Centres of Excellence (CoEs) and coach customers toward self-service value journeys.
- Manage strategic partners and orchestrate them to deliver operational account work and improve customer health.
- Lead scalable 1:N programs, including value bootcamps, sprint motions, proof-of-value development, Value Sprints, and innovation deployments.
- Build trust with technical users, executives, customers, and partners through efficient scaled engagement.
- Apply cross-industry business-process expertise and AI-curated industry insights to manage diverse accounts.
- Create AI-orchestrated account plans using platform best practices and partner applications.
- Use programmatic content, industry briefs, and customer-specific presentations to manage the portfolio.
- Monitor portfolio health, renewal risks, adoption signals, value realization, and expansion opportunities with AI-driven tools and agents.
- Deploy automated value reports and strategic nudges that help customers achieve business outcomes independently.
- Use copilots and intelligent agents to produce technical outputs efficiently.
- Partner with internal CoE and Applied Value Engineering teams on complex builds.

## Requirements
- 3–5 years of experience executing complex programs and managing end-to-end post-sales customer journeys and value realization across a customer portfolio.
- Broad industry and domain expertise, including the ability to identify business-process improvement opportunities and apply best practices across industries.
- High AI and technical fluency, including experience using copilots and intelligent agents to accelerate workflows, develop business cases, and monitor portfolio health.
- Strong stakeholder-management skills with the ability to build trust and inspire action among technical users and C-level executives.
- Experience with scaled engagement, webinars, cohort enablement, community engagement, customer training, and partner enablement.
- Native-level German proficiency for customer workshops, executive presentations, and stakeholder interactions.
- Degree in Engineering, Computer Science, Mathematics, Business Analytics, or a comparable technical discipline; alternatively, a Business or Economics degree paired with a technical minor.

## Compensation & Benefits
- Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
- 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers.
- Unlimited PTO in applicable regions and generous PTO globally.
- Flexible hybrid work model.
- Learning and development through the 70-20-10 framework, mentorship, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid time off for annual Impact Days and community or environmental volunteering.
- Inclusion Think Tank and annual Inclusion Days.

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