# Product Experience Specialist

**Company:** [Lovable](https://hotfix.jobs/companies/lovable)
**Location:** Stockholm, Sweden
**Role:** Customer Support
**Skills:** Intercom, Claude, AI Tools, SaaS, Knowledge Bases
**Posted:** 2025-11-17

> Provides frontline product support, resolves user issues, improves support workflows and documentation, and channels customer feedback into product development. The role requires strong communication, analytical problem-solving, initiative, and curiosity about AI tools.

## Job Description

## Responsibilities
- Own user problems end to end by becoming a product expert, resolving a wide range of issues quickly and clearly, and escalating effectively to engineering when needed.
- Improve the support stack by maintaining the internal knowledge base, designing smarter workflows, and identifying ways for the team to operate more effectively.
- Represent the voice of the customer by continuously feeding product feedback to the team so frontline insights improve the product.
- Expand responsibilities over time as trust and ownership grow, including internal initiatives and external engagement with users and the community.

## Requirements
- Proactive and self-directed, able to identify problems, propose improvements, and follow through.
- Strong analytical problem-solving skills and the ability to unblock users quickly in unfamiliar situations.
- Curious and willing to test ideas, try new approaches, and learn from mistakes.
- Clear, warm, and precise written communication.

## Nice-to-haves
- Experience supporting users of B2C SaaS products.
- Experience with Intercom.
- Hands-on experience with Lovable, Claude, or similar AI tools.

## Compensation and Benefits
- Three-month contract with potential for a 12-month extension and expanded responsibilities.
- Part-time position based in Lund or Stockholm, or remotely in Sweden.

## Similar jobs

- [Vendor Manager](https://hotfix.jobs/jobs/6416633f-b469-4b0c-a6c7-8f389181553e) - Harvey - Remote - $151k – $181k/yr
- [Member Services Associate, Travel & Lifestyle](https://hotfix.jobs/jobs/2947fa49-2e30-461b-9c84-b4e76cc560f7) - Atlas - Remote - $65k – $70k/yr
- [Specialist I, Client Billing Support](https://hotfix.jobs/jobs/aa08e1aa-d70a-476e-8908-0052eb271058) - Grow Therapy - Remote - $42k – $50k/yr

**Apply:** https://hotfix.jobs/jobs/956eaccf-f174-459d-aa4c-b4b25151fa41
**Canonical:** https://hotfix.jobs/jobs/956eaccf-f174-459d-aa4c-b4b25151fa41