# AI Transformation Architect

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Tempe, AZ, London, United Kingdom
**Role:** Solutions Architecture
**Experience:** 4+ years
**Skills:** LLMs, Generative AI, Vector Databases, Agent Orchestration, Python, Go, JavaScript, TypeScript, Llm Frameworks, Multi-Agent Systems, Fine-Tuned Models, Retrieval Pipelines, Mcp, Crms, Erps
**Posted:** 2026-08-07

> Translates complex customer business problems into validated Agentic AI architectures during the pre-sales process. The role combines customer-facing technical consulting, AI prototyping, enterprise integration design, and product feedback, requiring 4+ years of relevant experience and strong AI/ML expertise.

## Job Description

## Responsibilities

- Embed with customer stakeholders and operational leaders to understand complex, high-stakes business problems.
- Translate ambiguous business objectives into validated, high-impact Agentic AI solutions.
- Partner with Sales, Sales Engineering, Professional Services, and Customer Success as the technical authority during pre-sales evaluations.
- Lead strategic AI workshops and proofs of concept to validate technical feasibility.
- Capture customer pain points, integration patterns, and platform limitations to influence Product and Engineering roadmaps.
- Navigate enterprise cloud, on-premises, and data-pipeline environments to assess integration feasibility.
- Advise on and prototype custom data connectors, orchestration logic, and full-stack AI systems.
- Discover and advise on multi-agent architectures and fine-tuned models tailored to customer data, domain, and security requirements.
- Demonstrate multi-step prompts, retrieval pipelines, and decision logic integrating with CRMs, ERPs, and custom APIs through the MCP framework.

## Requirements

- 4+ years of experience in a high-impact, customer-facing technical role such as AI architecture, technical consulting, high-touch sales engineering, solutions architecture, or technical consulting for SaaS or AI products.
- Demonstrable expertise in the modern AI/ML stack, including LLMs, generative AI concepts, vector databases, and agent orchestration frameworks.
- Proficiency in Python, Go, and JavaScript/TypeScript, with hands-on experience using LLM frameworks.
- Strong business acumen and the ability to communicate technical trade-offs, value propositions, and project plans to engineering teams and C-suite executives.
- Ability to thrive in ambiguity, take ownership of outcomes, and deliver measurable customer results under tight timelines.
- Commitment to collaboration, customer success, and innovation.

## Compensation and Benefits

- Competitive salary.
- Comprehensive benefits and perks.
- Cutting-edge AI tools.
- Robust training and professional growth opportunities.
- Inclusive office environment focused on collaboration and connection.

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