# Manager, Field Engineering – Post-sales

**Company:** [CodeRabbit](https://hotfix.jobs/companies/coderabbit)
**Location:** Boston, MA
**Role:** Engineering Management
**Experience:** 6+ years
**Skills:** APIs, Cloud Infrastructure, CI/CD, Kubernetes, Terraform, GitHub Actions, Software Development Tools, Devops Tooling, Observability, Ai Developer Tools
**Posted:** 2026-05-11

> Leads a team of post-sales Field Engineers focused on customer onboarding, implementation, enablement, and technical success for an AI-driven code review platform. Requires 6+ years in customer-facing technical roles with 2+ years in leadership, strong technical background in dev tools, cloud, and CI/CD.

## Job Description

## Responsibilities
- Lead, mentor, and grow a team of Field Engineers supporting onboarding, implementation, and customer adoption initiatives
- Partner with Customer Success and Sales teams to ensure seamless transitions from pre-sales to post-sales engagements
- Guide customers through deployment, configuration, integration, and optimization of the CodeRabbit platform
- Coach Field Engineers through complex customer environments, technical escalations, and architecture discussions
- Establish and scale implementation methodologies, onboarding frameworks, technical health checks, and adoption best practices
- Act as an escalation point for complex customer issues, coordinating closely with Product, Engineering, and Support teams
- Drive customer enablement through trainings, workshops, office hours, and technical guidance sessions
- Conduct and oversee customer configuration reviews and architecture assessments to ensure successful long-term adoption
- Improve operational excellence through documentation, implementation playbooks, troubleshooting guides, and internal tooling
- Recruit, onboard, and develop top-tier Field Engineering talent
- Partner cross-functionally with Product and Engineering teams to communicate customer feedback and influence roadmap priorities
- Stay current on trends in AI-powered developer tools, cloud infrastructure, CI/CD systems, and modern software delivery workflows

## Requirements
- 6+ years of experience in customer-facing technical roles, including 2+ years leading Solutions Engineering, Customer Engineering, Technical Account Management, or Field Engineering teams
- Experience leading customer onboarding, implementation, or technical adoption programs for SaaS or developer-focused products
- Strong technical background with **software development tools**, **APIs**, **cloud infrastructure**, and **CI/CD platforms**
- Experience managing technical escalations and supporting customers in production environments
- Demonstrated ability to coach and develop high-performing customer-facing technical teams
- Strong organizational and operational skills with the ability to manage multiple customer priorities simultaneously
- Excellent communication and stakeholder management skills
- Ability to build trust with engineering teams, platform teams, and executive stakeholders
- Strong sense of ownership, accountability, and bias toward execution
- Passion for AI-powered developer tooling and improving engineering productivity

## Nice-to-Haves
- Experience with **Kubernetes**, **Terraform**, **GitHub Actions**, or modern DevOps tooling
- Experience supporting enterprise customer deployments in cloud or hybrid environments
- Familiarity with observability, developer productivity, or AI-native tooling ecosystems
- Experience building implementation playbooks, onboarding frameworks, or customer enablement programs

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**Apply:** https://hotfix.jobs/jobs/95084737-385c-45fa-99fd-dc730456ed62
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