# IT Apprentice

**Company:** [Earnin](https://hotfix.jobs/companies/earnin)
**Location:** Mountain View, CA
**Role:** IT Support
**Salary:** $52k – $52k/yr
**Skills:** jamf pro, workspace one, druva, microsoft intune, servicenow, jira asset management, macOS, Windows, Google Workspace, Slack, Zoom, mobile device management, it automation, device imaging
**Posted:** 2026-08-13

> Provides hands-on internal IT support, device lifecycle management, inventory operations, imaging automation, and conference-room AV assistance. The apprenticeship is part-time and on-site in Mountain View, requiring basic hardware and operating-system knowledge plus enrollment in an eligible CIS program.

## Job Description

## Responsibilities

### Device Lifecycle and Imaging
- Enroll corporate and BYOD devices into Mobile Device Management (MDM) platforms, including Jamf Pro and Workspace ONE.
- Troubleshoot and resolve MDM-related issues.
- Receive, inspect, and process returned corporate laptops.
- Back up returned-device data securely using Druva before wiping and reimaging.
- Execute and improve automated laptop imaging and provisioning workflows using Jamf Pro and Microsoft Intune.
- Configure standard software, operating system settings, and access controls on provisioned devices.
- Perform quality assurance checks before device deployment.

### Physical Device Inventory Management
- Maintain accurate inventory records for laptops, mobile devices, peripherals, and accessories.
- Reconcile inventory periodically and update asset records.
- Track device conditions, models, serial numbers, and assignment history using asset-management tools such as Jamf Pro, ServiceNow, or Jira Asset Management.
- Coordinate hardware intake, storage, and disposition with IT and Finance.

### IT Helpdesk Support
- Provide on-site technical support for hardware and software issues.
- Support macOS, Windows, Google Workspace, Slack, and Zoom.
- Configure workstations and provision access for new employees.
- Support offboarding, including device collection, account-deactivation coordination, and asset recovery.
- Troubleshoot common issues and escalate complex cases.
- Maintain internal knowledge-base articles.

### Conference Room and AV Support
- Maintain and update conference-room displays, cameras, Zoom Rooms, and related systems.
- Check office AV equipment and flag issues for remediation.
- Assist with All Hands and team offsite AV needs.

### Process Improvement and Automation
- Document imaging and provisioning workflows and identify automation opportunities.
- Build or improve tooling and scripts for repetitive IT operations.
- Participate in retrospectives and suggest operational improvements.

## Requirements
- Currently enrolled in or recently completed coursework in Information Technology, Computer Science, Cybersecurity, or a related field at Cabrillo College or another accredited institution.
- Eligible and committed to Cabrillo College’s CIS Apprenticeship Program for at least 12 months.
- Able to commute to Mountain View, CA for scheduled on-site hours.
- Basic understanding of computer hardware, operating systems, and common software applications.
- Strong attention to detail and accuracy in inventory and documentation.
- Effective written and verbal communication skills.
- Ability to work independently, manage part-time hours, and complete assigned tasks.
- Commitment to data privacy and secure handling of sensitive employee information.
- Willingness to learn and take on increasing responsibility.

## Nice to Have
- Familiarity with device imaging, MDM tools, Jamf Pro, or IT automation.
- Experience with macOS and Google Workspace.

## Compensation and Program Details
- Starting compensation: **$25/hour**, with at least one pay increase before the end of the apprenticeship.
- Part-time, approximately 10–20 hours per week, on-site at the Mountain View, CA office.
- 12–24-month apprenticeship in partnership with Cabrillo College’s CIS Apprenticeship Program.
- No benefits.
- Successful apprentices may be considered for conversion to a full-time IT Support role based on business needs and performance.

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