# Implementation Specialist

**Company:** [Firecrawl](https://hotfix.jobs/companies/firecrawl)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $180k – $240k/yr
**Experience:** 3+ years
**Skills:** APIs, AI Infrastructure, code reading, Customer Onboarding, data extraction, Integrations, pipeline debugging, production deployments
**Posted:** 2026-08-04

> Hands-on, customer-facing engineer responsible for scoping, building, and deploying integrations that move customers from signed contracts to production. Requires 3+ years in a customer-facing technical role and the ability to work with code, APIs, and real customer data.

## Job Description

## Responsibilities
- Own customer onboarding end to end: land in customer environments, scope integrations, and get customers to production quickly.
- Work hands-on with real customer data to build integrations and solve blockers to go-live.
- Run technical discovery to diagnose extraction or pipeline issues and distinguish usage problems, bugs, and product gaps.
- Turn successful launches into adoption and expansion while partnering with the revenue team on team targets.
- Serve as the trusted technical voice during rollouts and bring field learnings back to product and engineering.
- Determine when to solve problems independently and when to involve engineering.

## Requirements
- Experience in implementation, forward-deployed, solutions, or customer-facing engineering, ideally for a developer, API, or AI infrastructure product.
- Ability to read code, use APIs, and build real integrations.
- Experience taking customers from signed contract to live production, including the technical work required for rollout.
- Ability to distinguish user error, bugs, and genuine product gaps before building solutions.
- Ability to translate between technical details and business value.
- Fast, execution-oriented approach focused on shipping working integrations against real data.

## Compensation & Benefits
- Salary: **$180,000–$240,000 OTE**, depending on experience.
- Competitive equity.
- Medical, dental, and vision coverage; employees covered at 100% and spouses/children at 50%.
- Employer-paid short-term disability, long-term disability, and life insurance.
- Optional supplemental insurance plans and telehealth.
- 401(k), FSAs, and commuter benefits.
- Generous paid time off and 12 weeks of fully paid parental leave.
- $100/month wellness stipend.
- Up to $1,000/year for learning and development.
- Team offsites, sabbatical after four years, pet insurance, and San Francisco headquarters perks.
- E-bike transportation loaner program.

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- [Forward Deployed Engineer](https://hotfix.jobs/jobs/a66c858f-bd98-46f2-858b-ff620e80e5cb) - Firecrawl - San Francisco, CA - $180k – $240k/yr

**Apply:** https://hotfix.jobs/jobs/94bee6e4-9010-48d1-ada8-40afb0d1d619
**Canonical:** https://hotfix.jobs/jobs/94bee6e4-9010-48d1-ada8-40afb0d1d619