# Customer Support Representative

**Company:** [Palmstreet](https://hotfix.jobs/companies/palmstreet)
**Location:** Remote
**Role:** Customer Support
**Salary:** $17k – $17k/yr
**Experience:** 2+ years
**Skills:** Customer Service, Mobile Apps, E-Commerce Platforms, SOPs, Written Communication, Issue Tracking, Technical Troubleshooting
**Posted:** 2026-08-18

> Provides timely, high-quality support to Palmstreet users across mobile and desktop platforms, resolves issues, tracks trends, and improves support procedures. Requires 2–3 years of customer service experience, native-level English, strong technical skills, and residence in Mexico.

## Job Description

## Responsibilities
- Respond to user inquiries on the mobile app and desktop.
- Respond thoughtfully and courteously to questions and issues in a timely, efficient manner.
- Track and record issues and data to inform the company of problems and improvement requests.
- Contribute to standard operating procedures (SOPs) to enhance team efficiency.
- Collect, organize, and summarize customer cases to identify trends and potential system bugs.
- Ensure customer issues are resolved promptly through high-quality service.
- Continuously learn and adapt to new information to provide a high level of service.
- Perform other assigned duties.

## Requirements
- Reliable computer, smartphone, and high-speed internet connection.
- Excellent American English reading and writing skills.
- Native-level English speaking, writing, and listening skills.
- 2–3 years of customer service experience and the ability to handle multiple customer issues simultaneously.
- Strong written communication skills, with attention to courtesy and detail.
- Ability to work effectively as part of a team.
- Strong learning ability and initiative.
- Excellent technical skills, including mobile app troubleshooting skills.
- Experience working with e-commerce platforms.
- Practical experience summarizing and optimizing SOPs.
- Must be based in Mexico.
- An interest in plants and/or crafts is preferred.

## Compensation and Schedule
- $8–$10 USD per hour.
- Shifts vary and generally fall between 8:00 AM and 8:00 PM ET.
- Weekend availability is required, including either Saturday or Sunday.

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