# Data Center Operations Coordinator

**Company:** [Together AI](https://hotfix.jobs/companies/together-ai)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $150k – $200k/yr
**Skills:** Servicenow, Jira, Remedy, Excel, Sla Management, Ticketing Systems, Server Hardware, Storage Hardware, Networking Hardware, Itil
**Posted:** 2026-06-11

> Coordinate break/fix activities, ticket management, vendor dispatches, and operational reporting across multiple data centers to maintain uptime and fast issue resolution. Requires data center operations experience and hardware knowledge.

## Job Description

## Responsibilities
- Track and manage all break/fix incidents across multiple data centers
- Monitor ticket queues and ensure SLA compliance for incident response and resolution
- Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
- Maintain accurate records of failed hardware, replacements, RMAs, and repair status
- Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
- Schedule and oversee maintenance windows and emergency repair activities
- Provide daily/weekly operational status reports and incident summaries
- Ensure all work follows data center operational procedures and change management policies
- Identify trends in hardware failures and recommend process improvements

## Requirements
- Experience working in data center operations, IT infrastructure, or hardware support
- Strong understanding of server, storage, and networking hardware
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Ability to manage multiple priorities across several sites simultaneously
- Excellent communication and organizational skills
- Familiarity with SLA management and incident escalation processes
- Proficiency with Excel, reporting dashboards, and inventory tracking tools

## Preferred Qualifications
- Experience supporting enterprise or hyperscale data centers
- Knowledge of remote hands operations and vendor management
- Understanding of ITIL processes and change management
- CompTIA Server+, Network+, or similar certifications

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