# Technical Account Manager

**Company:** [Dataiku](https://hotfix.jobs/companies/dataiku)
**Location:** Paris, France
**Role:** Solutions Architecture
**Experience:** 7+ years
**Skills:** Linux, Networking, Ldap, Kerberos, Active Directory, IAM, AWS, Azure, GCP, Kubernetes, Hadoop, Spark, Python, Java, MLOps
**Posted:** 2026-08-20

> Technical Account Manager supporting strategic French clients through platform architecture, deployment, operations, integrations, and troubleshooting. The role requires 7+ years in customer-facing technical work, strong French and English communication, and hands-on cloud, Kubernetes, and Linux expertise.

## Job Description

## Responsibilities
- Collaborate with customers and internal account teams to identify priorities and develop engagement plans.
- Manage project milestones with Customer Success Managers and clients; contribute to deliverables, provide status updates, and mitigate risks.
- Serve as the central point for client technical information and contribute to account strategy.
- Support Field Engineering through documentation, process improvements, and knowledge sharing.
- Advise clients and provide hands-on support with:
  - Dataiku platform architecture and deployment
  - Platform operations and upgrades
  - Platform usage best practices
  - Security, data management, and compute resources
  - MLOps, monitoring, and scaling strategies
- Assist with system integrations and troubleshoot technical challenges.
- Capture customer feedback and feature requests for Product and Engineering teams.
- Advise technology leaders on complementary technologies and long-term technical strategy.
- Support advanced use cases involving edge computing, deep learning, and MLOps.

## Requirements
- 7+ years of experience in a customer-facing technical role.
- Professional proficiency in French and English.
- Strong communication and client relationship skills.
- Experience supporting both pre-sales and post-sales engagements.
- Proficiency in Linux system administration, including networking.
- Experience with identity and access management tools such as LDAP, Kerberos, Active Directory, and IAM.
- Hands-on experience with AWS, Azure, or GCP.
- Hands-on experience with Kubernetes setup, administration, troubleshooting, and tuning.
- Familiarity with Hadoop and/or Spark.

## Nice-to-haves
- Experience with Python.
- Data science knowledge.
- Basic knowledge of Java.
- Familiarity with MLOps practices and tools.

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**Canonical:** https://hotfix.jobs/jobs/9476c3a5-4e18-4df9-b309-2967b37bc087