# Product Manager, Desk

**Company:** [Fareharbor](https://hotfix.jobs/companies/fareharbor)
**Location:** Denver, CO
**Role:** Product Management
**Salary:** $121k – $181k/yr
**Experience:** 5+ years
**Skills:** Product Strategy, Roadmap Prioritization, Product Analytics, Client Discovery, B2B SaaS, Marketplaces, Payment Processing, Commercial Judgment, Stakeholder Management, Product Integrations
**Posted:** 2026-08-27

> Own the strategy, roadmap, and outcomes for Desk, a reseller platform serving travel and hospitality partners. The role requires 5+ years of product management experience, strong marketplace or B2B SaaS expertise, and knowledge of travel distribution, payments, or operational workflows.

## Job Description

## Responsibilities
- Own Desk strategy, product outcomes, and multi-quarter roadmap.
- Define differentiated product bets for concierge workflows, multi-experience itineraries, vouchers, payments, commissions, reporting, and real-time availability.
- Own outcomes including product adoption, migration progress, booking volume/TTV, onboarding success, payment-processing revenue, retention, and operational efficiency.
- Develop market understanding across travel experiences, hospitality distribution, hotel concierges, resorts, attractions, DMCs, activity desks, and multi-supplier resellers.
- Conduct client and frontline research; distinguish urgent requests from scalable product needs.
- Define product experiences for reseller segments with varying inventory, commission, invoicing, reporting, and payment requirements.
- Partner with Design and Engineering to deliver simple, reliable, fast workflows and complex integrations.
- Establish product positioning and boundaries with related products.
- Collaborate with commercial, sales, onboarding, customer support, and finance teams to guide go-to-market execution and reduce adoption friction.
- Communicate product rationale, trade-offs, and decisions; align stakeholders and drive accountability.

## Requirements
- 5+ years of hands-on product management experience.
- Experience owning complex B2B SaaS, marketplace, payments, or operational workflow products from problem definition through measurable outcomes.
- Strong knowledge of tours and activities, travel, hospitality, concierge operations, destination management, reseller or affiliate distribution, or a closely related multi-sided marketplace.
- Expertise in client discovery, segmentation, opportunity sizing, strategy, roadmap prioritization, hypothesis-driven delivery, product analytics, and outcome-based decision-making.
- Strong commercial judgment connecting client value, adoption, bookings/TTV, retention, and monetization.
- Confident leadership style with the ability to challenge stakeholders, create clarity, make decisions, and drive accountability.
- Exceptional stakeholder management and communication skills.
- Experience partnering closely with Engineering and Design on complex workflows and integrations.

## Nice-to-Haves
- Experience with concierge, DMC, hotel/resort, attraction, or travel-experiences operations.
- Experience with payment processing, merchant-of-record models, invoicing, commission calculation, or financial reconciliation workflows.
- Experience leading legacy modernization or migration programs.
- Experience building or scaling a multi-sided marketplace, reseller network, or partner platform.

## Compensation and Benefits
- Salary: $120,557–$180,835, plus 15% bonus potential.
- Medical, dental, and vision coverage.
- 26 vacation days, 10 sick days, and 12 paid holidays annually.
- Global leave benefit.
- 22 weeks paid parental leave.
- Paid grandparent leave, extended care leave, and bereavement leave.
- Life insurance.
- 401(k) with employer matching.
- Educational opportunities.
- Wellness benefits, including a Headspace subscription and wellness webinars.
- Work-from-home assistance.
- Hybrid-friendly work environment.
- Paid volunteer hours.

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