# Manager 2, Premier Support Engineering

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Tokyo, Japan
**Role:** Engineering Management
**Experience:** 5+ years
**Skills:** Linux, Programming, Datadog Integrations, Technical Support, Troubleshooting, Open Source, Performance Management, Data Analysis
**Posted:** 2026-08-12

> Leads and develops Premier Support Engineering teams, overseeing people management, performance, team initiatives, and high-priority customer escalations. The role requires prior team leadership, including managing managers, plus programming experience and basic Linux knowledge.

## Job Description

## Responsibilities
- Manage, develop, coach, and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and work with Datadog’s 400+ integrations.
- Own team accountability and performance, including performance reviews, performance plans, and employee relations issues for direct reports.
- Partner with Support senior leadership on team projects and initiatives that improve productivity, processes, or procedures.
- Collaborate with internal teams and customers on high-priority escalations and help resolve escalations from team members.

## Requirements
- Previous experience leading a team, including managing other managers.
- Passion for people management and/or mentorship.
- Self-motivated, detail-oriented, and committed to continuous learning.
- Critical thinker with a client-centric approach and data-informed decision-making.
- Some programming experience and basic knowledge of Linux.
- Active contribution to open-source projects, such as code or bug reports, and to the engineering community through activities such as meetups.

## Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with Community Guilds and Inclusion Talks.

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