# Billing & Collections Operations

**Company:** [Pump.co](https://hotfix.jobs/companies/pump-co)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $90k – $150k/yr
**Experience:** 3+ years
**Skills:** accounts receivable, billing, collections, financial reconciliation, Negotiation, Financial Reporting, ar processes
**Posted:** 2026-07-17

> Own day-to-day billing and collections for client accounts at a fast-growing AI cloud cost optimization startup. Requires 3+ years in AR/collections, strong communication/negotiation skills, and experience managing high-volume workloads.

## Job Description

## Responsibilities
- Ensure timely collections from an assigned portfolio of client accounts.
- Follow up on outstanding invoices and contact clients via outbound and inbound phone or email to resolve payment issues.
- Partner with internal team members and founding team to review account status and support collection efforts.
- Identify and reconcile account discrepancies, billing questions, and payment issues for customers.
- Maintain accurate and organized records of collection activity, account status, and client communications.
- Negotiate plans that are mutually beneficial for Pump and clients.
- Monitor accounts and identify accounts requiring follow-up or escalation when necessary.
- Prepare routine collections reports to share with internal team.
- Follow established collections procedures while also exploring new tools and system improvements.

## Qualifications
- Minimum 3 years of experience working in AR, billing, collections, or recoveries.
- Strong knowledge of accurate collections processes, account follow-up, and payment resolution practices.
- Strong professional verbal and written communication skills, including phone and email, with clients and internal team.
- Proven self-starter with a strong attention to detail while managing a high-volume workload.
- Discretion with handling sensitive financial information.
- Effective negotiation and problem-solving skills.
- BA/BS or equivalent experience.

## Nice-to-Haves
- Experience working in a startup or a high-growth, fast-paced environment.
- Experience building operational systems to support finance teams.

## Benefits
- Comprehensive healthcare and dental coverage.
- 401(k) plan.
- Generous PTO: 13 accrued days per year, plus company shutdown from December 24 to January 1.
- Free lunch and dinner at the office.
- Annual company-paid retreats.
- Professional development opportunities.

**Compensation**: $90,000–$150,000 USD

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